Account Manager

In a nutshell

Location

Shanghai, China

Published: 30 days ago Job ID: J-00250415-398

Role and responsibilities

  • Business Alignment & Relationship Development: Manages business alignment for customer
    accounts by identifying gaps in customer expectation and ASML’s offerings and working to
    reduce those gaps. Develops and maintains an excellent customer relationship to ensure
    ASML’s position as the continued vendor of choice. This is accomplished by creating strong
    interface between multiple levels of the customer and ASML including engineering,
    purchasing, planning, R&D / D&E, management,operations, accounting, finance, product
    groups and marketing, corporate auditors, deal structure team, legal/contract, etc. Conveys a
    strong understanding of the customer’s expectation; recognizes the business linkages and
    strategies with present and future customers’ needs effectively to ensure customer
    satisfaction and account profitability.
  • Business Goals & Strategy: Helps to develop clear goals and success factors directly linked to
    the achievement of the Global business strategies long term and short term as they relate to
    applicable accounts. Ensures ASML strategies are translated into specific objectives, action
    plans and metrics for the Local Account. Assigns clear accountabilities to the Local Account
    Team by providing appropriate guidance. Proactively looks for ways to improve value, quality,
    and service to existing customers through appropriate relationships and feedback
    mechanisms. Looks for ways to develop and build potential new customers and markets for
    ASML products.
  • Account Escalation Support: Responsible for operational success, strategic alignment and
    integration of activities with Customer Support to ensure integrated customer account
    management. Is an escalation channel in the account team. Gets involved if any issues
    (technical & non-technical) cannot be resolved in the normal functional channel (such as CS
    escalation), to ensure the appropriate priority is given to the issue. Balances the customer’s
    needs verses ASML's resource/priority. Proactively looks for ways to improve value, quality
    and service to customers through appropriate relationships and feedback mechanisms.
  • Commercial Activities: Develops and inputs accurate sales forecast for applicable accounts
    and ASML management. Gathers and communicates customer and market information to
    ASML management and marketing. Negotiates sales and CS purchase contracts including
    pricing and T&C with customers within ASML guidelines. Manage sales order to closure.
    Ensures that all quotation orders and all other customer communication are to be handled
    promptly and accurate.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Bachelor degree in an engineering field, or equivalent business experience
  • Typically requires 3 to 5 years directly related sales experience in the semiconductor industry
  • Ability to manage and direct the operations of ASML departments to ensure integrated
    account management
  • Excellent oral and written communication skills and the ability to present concepts and
    influence others people manager
  • Ability to analyze and draw conclusions from data or report information
  • Search solutions for problems, create methodologies, mobilizes resources to reach
    objectives.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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