Learning Qualification Program Expert

Customer support

Other job categories

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories, Other technical job categories

Travel

10%

Published: 30+ days ago Job ID: J-00250457-859

Introduction to the job

Within the Customer Support (CS) department of ASML, we are looking for a technical and communicative colleague to join the Field Knowledge Exchange (FKX) team as Qualification Expert. As Qualification Expert, you are responsible for defining and maintaining the framework of qualifications that our service engineers need to support ASML’s high-tech products at customer sites. You will often interact with colleagues in the global Customer Support (CS) organization to identify learning gaps and develop solutions to close these gaps. This will enable you to ensure that service engineers within Customer Support have the correct qualifications to be able to work at customer sites.To manage these qualifications, you own the framework, methods, and content of a technical qualification program. This means that you will also be heavily involved in the development of the supporting technical skill competence program.

Within the position of Qualification Expert you report to the manager of CS Field Knowledge exchange (FKX,) which is one of the teams within theCS Knowledge exchange & Innovation department (KXI). The KXI department develops, delivers and maintains Knowledge and Information management solutions to support more than 5000 engineers worldwide. As a member of the Field Knowledge Exchange team you work closely with knowledge managers worldwide and regular travelling is expected.

Are you the innovative and communicative colleague we are looking for and are you up for a challenging position in one of the leading technical companies in the world? Then this role might be the perfect fit for you!

Role and responsibilities

As Qualification Expert, your main responsibilities are:

  • Defining and maintaining the framework of qualifications on behalf of Customer Support;
  • As the owner of a Qualification Control board, work closely with the board members to align on learning solutions; and Manage reporting on the status and progress for capability management;
  • Carry out in-depth gap analyses to identify root cause or issues with capability management;
  • Formulate proposals to close these gaps and improve the framework;
  • Participate in learning improvement projects;
  • Maintain good communication with the global training centers.

Education and experience

Education
Bachelor’s degree in a technical and/or educational discipline or an equivalent combination of education and experience.

Preferred Experience

+/- 5 years’ work experience in a high-tech, high pressure engineering environment, preferably in a customer support role.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

As you will be working in multi-disciplinary teams, you must have good communication and collaboration skills. You also possess planning and prioritization skills and are constantly seeking ways toimprove. You should be fluent in English, able to influence without power, and have cultural awareness.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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