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Customer support

In a nutshell


Chandler - AZ, US


Customer support

Published: 30+ days ago Job ID: J-00250689-940

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Dock Coordinator is responsible for coordinating all inbound and outbound company equipment and materials. To interface and provide guidance to the trades and engineers for material handling of company equipment and materials on the customer’s dock. All transportation and in-fab documentation will be required to be filled out and checked for accuracy during dock activities. They will assist in scheduling equipment/materials that are inbound and outbound. They will assist and provide direction to material handlers who will move items in or out of the clean fab. A key aspect of the role is to ensure dock schedules are efficient and effective within the demanding and fast paced environment.

Looking for a strong safety minded, enthusiastic person with can do attitude. Strong attention to detail with excellent problem solving ability. Must have excellent work ethic with strong communication skills to engage with both the customer and internal teams.

*Position is located in N. Phoenix and will support the new TSMC fab*

Role and responsibilities

Main responsibilities:

-Coordinate customer’s dock with scheduled and non-scheduled company equipment/materials and maintain inventory accuracy and full traceability of all materials moving in and out of the customer site and to and from the temporary warehouse.
-Complete Pre and Post dock Agendas within given timeframes.
-Efficiently control customer dock activities and company equipment/materials and support material handling.
-Assist in the scheduling of transportation and customer dock activities.
-Escalation issues associated with customer dock activities.
-Identify and implement improvements in coordination with a central program team.
-Assist in the planning of materials movements with project teams.
-Ensure all customer housekeeping requirements are satisfied.
-Comply with all safety requirements and maintain a strong safety culture in the team. Must have a safety first mentality through proactively speaking up about concerns, following PPE requirements and setting an example for others to follow.

Education and experience

-High School Diploma required, or equivalent experience.
-College Degree preferred (Engineering or Supply Chain focused).
-Proficient in Microsoft Office applications.
-Knowledge of ERP systems, SAP preferred (non-specific).
-Must have 1+ years of experience in a logistics environment.
-Cleanroom and semiconductor industry experience is a benefit.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
-Must be able to read and interpret data, information, and documents.
-Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
-Ability to complete assignments with attention to detail and high degree of accuracy.
-Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
-Result driven-demonstrate ownership and accountability.
-Identifies bottlenecks and drives improvements.
-Work independently or as part of a team and follow through on assignments with minimal supervision.
-Demonstrate open, clear, concise and professional communication.
-Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
-Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

-Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
-Occasionally lift and/or move up to 20 pounds.
-May require travel dependent on business needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to pass 10 year background check.

EOE AA M/F/Veteran/Disability

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