Customer Support Internship: Technical Projects for the Global Support Model Program

Customer support

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Degree

Bachelor

Job Category

Other technical job categories

Published: 16 days ago Job ID: J-00251514-394

Introduction

Are you a bachelor or master student in maintenance, engineering, innovation or science, with an interest in service development? Do you have strong communication skills and enjoy working with people? Then this internship could be interesting for you!

Background information

ASML Customer Support (CS) is responsible to service a global installed base of thousands machines in a 24x7 operation with >6000 employees worldwide.

Aprogram within CS called Global Support Model (GSM) is preparing the support organization for the future and our next challenges. Using several workstreams, the GSM program is supporting the different Customer Support segments with their roadmap execution. The fundament of the program is to drive alignment and finding synergy between these different segments.

Your assignment

Within and under guidance of our GSM program, you will be tasked with one or two projects which bring benefits for all CS segments. Examples of such projects are; close the loop to realize zero repeat of escalations, implementation of pro-active support for new product introductions and proactive monitoring of machine health to early detect machine failues.
Depending on the progress of the program, other projects could come up during your internship.

This is an internship for bachelor or master students from a technical background. The duration of the assignment is a minimum of 6 months, for 3 to 5 days per week. The start date is negotiable.

Your profile

To be the perfect match for this internship assignment, you:

  • Are a bachelor or master student in maintenance, engineering, innovation or science;
  • Have a high interest for service development;
  • Are proactive, communicative and enjoy connecting with people;
  • Speak and write English proficiently.

Please note that we may only consider students who remain enrolled at their educational institution for the whole duration of the internship.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Change the world – one nanometer at a time
Become an intern at a Dutch company that’s a global industry leader. You’ll gain valuable experience in a highly innovative environment – one that sparks your imagination and creativity. In addition to a monthly internship allowance of maximum €600 (plus a possible housing and/or travel allowance), you’ll get practical guidance from experts in the field and the chance to work in and experience a dynamic team environment.

ASML: be part of progress
ASML is a high-tech company headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. What we do is at the heart of all the electronic devices that keep us informed, entertained and connected. Every day, you use electronics that simply wouldn’t exist without our machines.

Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, and computer science and software engineering.

We believe we can always do better. We believe the winning idea can come from anyone. We love what we do – not because it’s easy, but because it’s hard.

Students: getting ready for real-world R&D
We’re a global team of about 29,000 people of 120 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

In such an environment, your colleagues may be sitting next door, or they could be thousands of kilometers away in a different country – or even working for a different company.

An internship at ASML is the opportunity to get to know not only the world of industrial-strength R&D, but yourself – you’ll discover just what excites you most. Will you design a part of the machine, or make sure it gets built to the tightest possible specifications? Will you write software that drives the system to its best performance, or work side-by-side with the engineers of our customers in a fab, optimizing a system to the requirements of the customer?

How will you be part of progress?

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