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HR - HR Services Representative (Japanese speaking)- Hsinchu
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In a nutshell
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Introduction to the job
This role will be based in Hsinchu Taiwan and is responsible for interacting with employees, managers and HR colleagues in Asia by providing insights and solutions to diverse scenarios via our HR systems or phone.
This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limit to: data collection, communication, inquire handling, compliance, report generation. This position’s work is generally of critical and confidential nature. He/she will be trained on Human Resources practices, policies, procedures, and systems.
Role and responsibilities
First point of contact for employees and managers for all general HR topics. Provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution.
Handle inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end-to-end way of working.
Support customers on the HR portal and relevant online tools in completing transactions.
Provide operational advisory support and administrative services to in-scope processes.
Perform customer related data gathering.
Work according defined standards, in line with end-to-end processes and local compliancy.
Escalate cases where guidance and clarification of policies and procedures is required.
Actively identifies customer centric improvements and participates in improvement projects. Drive standardization, simplification and automation of the relevant processes.
Ensure service level agreements are met and higher level of customer satisfaction is reached.
Safeguard own knowledge & skills and update knowledge database.
Education and experience
Bacheloror Master degree in HR or related fields
3-5 years experience in Workday or ServiceNow could be abig plus
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Fluent in English and Japanese; able to communicate with multinational colleagues on day-to-day basis
Ability to consistently deliver high quality customer service in a professional and efficient manner.
Knowledge of HR processes, systems and policies.
Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers.
Ability to quickly find your way in a network of information
Ability to work in a changing environment to meet demanding deadlines and timescales.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
This role is under Asia people service advisory team, report to team lead. We aim to provide solutions & communications to individual related activities in HR areas. You will touch whole HR polices and end2end process from offering to retire, that’s why we need you to providing professional solutions to stakeholders (HRBP, Managers and employees). Besides that you will represent team to participate in Global or Regional projects and meeting.
High quality people are a key asset to our company. To recognize that, we offer competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.
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