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Field Service Engineer 2
In a nutshell
Burlington - VT, US
Introduction to the job
ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.This is a 5x8 position based out of Burlington, VT, but candidate must be flexible to travel and work flexible shifts on occasion when required to support customers. Candidate may be required to work on call shift during overnight and weekends.
This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- May provide service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.
Education and experience
- High school diploma or equivalent
- Associates Degree or higher preferred or similar Military / vocational experiences
- Minimum of two (2) years of field service engineering experience preferred or relevant work related experience.
- Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
- Laser and vacuum experience preferred.
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- Ability to collect, translate, and analyze data.
- Intermediate level of technical knowledge of electronics.
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
- Ability to facilitate resolution of technical challenges.
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Protocol, and Computer Networking.
- Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
- Excellent written and verbal communications skills.
- Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
EOE AA M/F/Veteran/Disability
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