Project Manager - Business Infrastructure Management

Customer support

Computer science & software engineering

Data science

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

8+ years

Degree

Master

Job Category

Computer science & software engineering, Data science, Other technical job categories

Travel

No

Published: 22 days ago Job ID: J-00252961-654

Introduction to the job

At ASML, the customer always comes first. With more than 6,000 customer support (CS) employees, including service engineers and applications specialists, we work round-the-clock to make sure our systems in our customers’ fabs are running smoothly and minimize downtime as much as possible. CS infrastructure management plays a key role in enabling this.

CS Infrastructure management operates on the edge between IT and business. As project manager you ensure roll-out of business infrastructure and related solutions, used by our engineers at customer locations.

To deliver good service performance these engineers need high quality data from the ASML equipment. The data is to be interpreted in various applications that have the opportunity to merge into a workflow matching tool suite. The applications are based on a combination of intelligent analysis modules and design + service expertise. The applications are to be used on the sites of ASML’s customers (tsmc. Samsung etc). These need to meet customer and ASML security requirements and are required to meet 99.9% availability standards. These applications are mostly functionally maintained by Customer Support (CS) Infrastructure Management. Data needed for these applications is highly dependent on the infrastructure which is maintained by CS Infrastructure Management as well. In order to provide this service CS Infrastructure Management consists of highly skilled architects, application managers, experts and project managers

ASML delivers advanced lithographic equipment for the semiconductor industry. To minimize costly downtime of these complex machines, our chip manufacturing customers are typically supported 24/7 by ASML field service engineers. Their task is to effectively diagnose and repair equipment failures.

Role and responsibilities

Your task as CS Infrastructure Management project manager is diverse. Below the main areas of responsibility:

  • You work closely with CS Architects, Business Application Managers and the CS experts on a variety of topics to ensure a smooth roll out of (business infra related) products to the field.
  • You will act as an escalation manager in case of high level escalation. For this, close collaboration with CS Architect, Business Application Managers and CS experts is essential again. However, close interaction and alignment with CS field and our suppliers (IT, D&E and 3rd party supplier) is key here as well
  • Collaborate with our Business Application Managers on ensuring application (user) performance management is brought to the next level of maturity
  • You are responsible for supplier management towards out 3rd party software development partner.
  • Depending on your expertise you can be asked to play a “content” role in a program as well

Education and experience

Education

Master (or Bachelor) degree in Computer Science, Information Technology or equivalent.

Experience

You prove to have at least 8+ year experience in any or more of the below areas:

  • Project management experience in complex multi-disciplinary projects / programs.
  • IT infrastructure
  • Dealingwith customers
  • Information Technology
  • Protection of Intellectual Property
  • Supplier and service level management

A plus to have:

  • Affinity with machine development & high tech systems.
  • Previous experiences with diagnostics and associated tools.
  • Previous experience in infrastructure designs
  • Previous ASML experience.
  • Experience in service and/or manufacturing environment.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • You must have excellent communication skills.
  • You are able to get your stakeholders along and manage without power.
  • You are a “self-starter” who can work individually, but you are also a real team-player
  • You have a strong motivation and find creative solutions.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Please upload a up to date CV and motivation letter when you apply for this position (both in English).

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Keywords: Project Management, Customer Support, Infrastructure, Architecture, Escalation management. Network components, Security, Diagnostics, Databases, Change Management


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