CSCM ramp and startup project lead

In a nutshell

Location

Shanghai, China

Published: 30+ days ago Job ID: J-00254451-787

Job Description Summary
The Customer Supply Chain Management project lead position will be responsible for executing on logistics tasks related to new customer and business support, new site and infra preparation, customer communication and escalation management, inventory management for key KPI's, warehouse and transportation operation management, and people development.

Job Description
The Customer Supply Chain Management project lead position will be responsible for executing on logistics tasks related to new customer and business support, new site and infra preparation, customer communication and escalation management, inventory management for key KPI's, warehouse and transportation operation management, and people development.
Details:
New customer communication and start up/ramp project support
Establish customer trust through adequate communication within the local organization.Understand CS local operations and work in conjunction to improve.Meet with and provide complex reports to the external customers. Meeting customers of global and local background, understand customer requirements and manage to listen, clarify, and translate into actionable items with end to end follow up.
Escalations / Process control and management
Respond to and oversee the process of incoming emergency parts orders from various locals. Enter and execute administrative controls in the SAP system.Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled.Monitor and follow up with daily escalations through technical support.
New site infra and operation readiness support
Prepare and manage the logistics infrastructure/facility for new sites and new businesses across the region. Assess and develop the infrastructure capability to meet the growing business requirements. Enable the team to deliver the committed set of key performance indicators. Review progress with all main stakeholders/ customers.
Related supplier performance and cost management
Ensure 3PL performance and KPI’s are met;deviations are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders.Align with internal stakeholders on service requirements and match supply capability/capacity in short-medium-long term.Improve cooperation between local and central logistics operation w.r.t warehousing, freight and customs operation
Planning and field Support
Oversee the replenishment and allocation of materials throughout the assigned areas. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements.Optimize spare part and tool planning mechanism in assigned region, completing analysis on all platforms. Monitor critical parts and ensure effective coverage.Provide back up support for the sites within the region.

Experience:
5-10 years of relevant field experience in a complex customer oriented (logistics) environment (minimum Bachelor degree in Business Engineering or Supply Chain, preferably master degree);
Experience in service or spares logistics with direct customer interface is highly preferred;work with consulting background specialized in SCM solution also acceptable
Strong operation experience in planning, warehousing, transportation, customs operation, or at least some of them
Experience in leading a team spread over different sites
Knowledge of business complexity, supply chain and/or relevant industry
Analytical and able to organize and prioritize workload(should be in personal skills)
Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects
Know how about Materials Requirement Planning (MRP)

Personal Skills
Excellent social and communication (both written and verbal) skills
Service minded and customer dedicated
Strong logistics operation background and problem solving abilities
Team player with a pro-active attitude, flexible and highly committed
Advanced competencies in Microsoft office
Able to handle and work under extreme pressures and timelines
Knowledge of semiconductor industry logistics procedures is preferred
Remain flexible in providing after hours support, as needed

Locations
Shanghai, or Hangzhou
Travel possible (Domestic/International, 30% or more

Context of the position
Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories.
The holder of this position reports to CSCM China Field Operation Manager. Strong interfaces with other CSCM departments, ASML Factories, Central Planning, Field offices and Customer Service departments will be required.


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