Regional Engagement Manager

Customer support

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Travel

50%

Published: 30+ days ago Job ID: J-00254646-209

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Regional Engagement Manager is an expert who manage the gap being spotted between Region and Central on the CS nPGP Portfolio definition and deliverables. Gaps could be triggered from design, develop till deploy and adopt. By closing the gaps, The Regional Engagement Manager is required to closely engage with region and Central stakeholders, identify hidden issues, analyze risk and manage to collaborate with right people to close in timely manner. Along the journey, strong soft skill is key in terms of change management competence, communication and stakeholder management competence, as well as being precise and able to be hands-on with content is key to pull both region and central together.

Role and responsibilities

You are sparring partner to the Business Adoption Central Team and the CS nPGP Program Team for an end to end from solutioning to deployment adoption by giving advise from the local human factors, cultures, values and dynamic business environment in transformation processes by driving the four main areas:

  • Plan: By capturing voice of field and proactively validate between local need and Central deliverables.
  • Do: Execute activities needed to enable Region and Central win-win deliverables which contains high level of change, communication and stakeholder management activities.
  • Check: Ensure transparent, simplified, and analyzed message being delivered to Local stakeholders whom would need a coaching and advising service to allow capability of direction and decision making.
  • Act: Acting as a CS4CS BAT Ambassador locally. Act as a regional change agent. Act as a coach on CS nPGP knowledge which include portfolio definition and delivery.

Key challenge of the job is that this role is on behalf of Central Business Adoption Team and reside at local country where a day to day internal customer working environment. Need to work under internal customer pressure, be flexible and adaptable to work with a virtual team world-wide, also able to work across countries and occasionally overseas travel.

Therefore, the role a competence of high independency, self-discipline, proactive attitude, Entrepreneurial mindset, problem-solving mindset and carrying a management thinking but also able to embrace with sympathy to operation users.

Education and experience

We are looking for an experienced Regional Engagement Manager who:

  • Has a Bachelor degree in marketing and communication, or project/change management or equivalent experience.
  • Has at least 5-10 years of work experience.
  • Has knowledge and experience in the area of field operation and preferably in the areas of project management, project deployment and adoption.
  • Has experience working in a holistic and dynamic work tasks.
  • Excellent communication skills and ability to interact in expressive conversation with stakeholders.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, documents and engineering drawings.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Can be a functional expert act as mentor or coach within a local setting.
  • Able to execute, support or formulate an operational plan.
  • Able to act proactively to end user and project/program management needs and to give/make advice and proposals.
  • Able to act as spider in the web in the region (network builder).
  • Is at ease in working in a pure customer environment (users and stakeholders).
  • Is at ease in working in a virtual working environment.
  • Pragmatic and hands on mindset.
  • Both Management and Users-oriented mindset.
  • Strong communication skills (high patience as a good listener and an effective “interpreter”).
  • Able to translate complicated message into simplified story-telling approach.
  • Creative, persistent and proactive.
  • High self-discipline and positive working attitude.
  • Able to work in details but remain big picture and end-to-end view in mind.
  • Able to convince, inspire and motivate people.
  • Able to communicate with multiple level of stakeholders (end-users to senior management).
  • Entrepreneurial attitude.
  • A team-player.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • This is a fulltime fix position for 40 hours per week
  • Position is located in Chandler or Hillsboro or Austin (this is a cross-country mobility role).Frequent domestic travel is needed (covering all ASML US sites).Occasional international travel is needed.
  • The candidate should be available a.s.a.p.

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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