Sr. Business Planner

Customer support

In a nutshell


Chandler - AZ, US


Customer support


3-7 years





Published: 20 days ago Job ID: J-00255462-295

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

As a Sr. Business Planner you are responsible for effective manpower planning of our entire US Upgrades, Installations, and Relocations (UIR) staff (~130 people).This position requires management of several completing stakeholders to satisfy the business demands of our product managers, account managers, customers, and personal requests to ensure balance of supporting the needs of our business while respecting work-life balance for our employees.In this position, you will be responsible to exhibit excellent communication and negotiation skills across a wide variety of internal and external stakeholders.The position requires proven results to identify win/win results across competing groups and the necessity to build positive relationships conducive to success in high demand work environment.Manpower planning needs to take account many planning variables including delivery changes, delays (int/ext), and personnel schedules.Scope includes planning the preparation, execution and wrap up of Upgrades, Installations and Relocations (UIR) at assigned customer site(s). In this role, you will manage the forecast our organization’s manpower requirements and manage changes in manpower demand and supply effectively. As DUV UIR, our objective is to install, upgrade, and relocate leading edge lithography systems safely, at the customer site, within specifications, on time, with quality, and exceeding the customer’s expectations.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

  • Manage our resource pool include the Plan, schedule and arranging customer support engineers (CSE), material handlers (MH) project leads (PL), coordinators for the execution of DUV installations, relocations and upgrades at the customer site, in cooperation with the world wide DUV UIR planners and the local group leads.
  • Manage a large group of stakeholders to ensure efficient and effective use of resources.Stakeholder network example is inclusive of US Account Management teams per customer, Field/Site Management teams, Twinscan Factory management teams, entire UIR staff, and US-CS staff as necessary.This will frequently consist of identifying creative solutions to challenging problems.
  • Manage development of process for vacation requests and planning.
  • Manage supply/demand planning up to 2 years forecast including triggering the necessary training requirements to ensure capability will meet future demands.
  • Manage the stakeholder communication of proposed plan changes and related actions on project and program level.
  • Report progress and discrepancies to worldwide planners, project leaders, program managers and engineers/PLs/coordinators/MH.
  • Management reporting to stakeholders and project managers. Represent DUV UIR department in operational planning meetings.
  • Manage and develop local planning process and maintain central repository that can be used to assist real time communications to stakeholders, most importantly the employees that will be needed to carry out the work.
  • Support any necessary meetings & material required for supply/demand planning.
  • Develop local planning KPIs and report out in management daily kaizen meetings.
  • Provide administrative support when required (eg: headcount sheets, qualification sheets, Microsoft Teams pages, etc.).
  • Ambassador for DUV UIR, leading change and positive continuous improvement.
  • Deliver per commitments of Safety, Quality, Cycle Time, and Predictability.
  • Drive for continuous improvement.
  • Responsible to coach, manage, and support development of (1) business planner in the department.

In this position you report to the US CS DUV UIR Regional Manager.

Education and experience

  • BS degree (Engineering, Metrology, Mathematics, Mechanical, Mechatronics, Electronics) or equivalentexperience or > 3 years equivalent experience.
  • Proven experience handling a large scale of complex resource planning.Prefer 2-5yrs experience with proven results.
  • Excellent communication and stakeholder alignment/negotiation skills in all levels of organization and with external parties.
  • Proven capability to shape and drive solutions pertaining to resource planning.
  • At least 2 years of relevant working experience as manpower planner, project planner or scheduler in a relevant environment.
  • Experience leading people and/or department.
  • Experience with project management planning software.
  • Knowledge of safety processes.
  • Multicultural awareness and solid teamwork skills.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • The work requires commitment and a flexible attitude towards frequent changes in planning and approach. The candidate is able to provide real-time updates on the fly.
  • Be able to document and present planning progress, issues, and findings.
  • Good interpersonal skills and a proven capability to convey matters, both written and verbally, in a clear and precise manner.
  • The ideal candidate has a high stress tolerance level, is result oriented and is able to convince, inspire and motivate people.
  • Must be able to lead people and departmental (resource planning) results.
  • Strong analytical skills, organized and very accurate. Able and willing to document well.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Position is located in Chandler, Arizona.
Travel domestically and internationally (up to 25%) for training purposes and meetings.

Licensed driver with Passport.

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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