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HR - HR Services Representative - Hsinchu
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In a nutshell
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Introduction to the job
How easy is it nowadays to travel to other countries for work? You will find that out within our team because you support business travelers (global) in the area of immigration, social security and tax related matters
You will start your job in the Immigration&travel team, this is one of our sub teams within People Services Europe. People Services is the people contact center for employees and managers within Europe and is responsible for managing all Hire2Retire Operational processes. People Services Europe exist of around 90 employees all based in the Netherlands.
The immigration&travel team is the only team that is working global within People Services Europe. Most of the colleagues are based in the Netherlands, one other colleague is based in Taiwan.
Role and responsibilities
You are responsible for interacting with general management, HR managers and employees by providing insights and solutions to diverse scenarios by phone, mail or via our HR systems.
You will be part of a dynamic team within People Services organization in a fast growing and continuously changing international high tech company, with lots of career and development opportunities.
Responsible for the correct application of visa and work permits for the customers
Responsible for submitted information and ensure that all required information is complete and correct;
Responsible for initiations to external vendors if they have to start the visa or work permit processes;
Inform customers on processing times of the various visa and let them know in case planned dates are not feasible;
Answer questions of customers on application status and check with vendors on agreed deadlines;
Sharing, obtaining and maintaining knowledge is key;
Deliver based on agreements (KPI/SLA);
Drive high standards and first time right service delivery;
Drive efficiency improvements while also keeping the customer needs in mind
Education and experience
HBO or Bachelor's degree or equivalent gained through experience preferably within HR (2-5 years).
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Being able to keep focus in a changingenvironment
You are able to structure your day today activities in an efficient way, even when your workload is high
You have a sharp mind with interest in solving problems and you know how to provide an excellent customer experience, keeping the large variety in background and nationality of our population in mind
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
High quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.
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