Lean Six Sigma Expert / Business Engineer Customer Support

Customer support

Data science

Other technical job categories

Other job categories

In a nutshell


Veldhoven, Netherlands


Customer support


3-7 years



Job Category

Data science, Other technical job categories, Other job categories



Published: 25 days ago Job ID: J-00255741-771

Introduction to the job

The Lean Six Sigma Expert / Business Engineer will partially co-lead the Operational Excellence transformation together with local management towards sustainable improvement, aiming at an overall breakthrough on value delivery and cost effectiveness according to the deployment roadmap. He/she will provide support to the line organization through planning, execution and providing follow up on the deployment activities and in addition also enable data-driven decision-making to improve operational performance. You make deep dives on our key performance indicator. You act as an advisor regarding integration performance and recognizing improvement potential for that.?Co-ordinate the necessary training and coaching to employees, including leadership teams, and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.

A Lean Six Sigma Expert / Business Engineer you will respectfully challenge the status quo and act as a role model for Operational Excellence thinking, and thereby act as a change agent to help ASML’s Customer Support sector in the transformation towards an operationally excellent organization.

Role and responsibilities

  • Support CS segment line organization through planning, execution and providing follow up on the Lean/Six Sigma deployment activities.
  • Coordinate necessary trainings, coaching, build internal capabilities through train-the-trainer concepts for a medium-sized number of ASML employees, and management?e.g. Problem solving leadership: contributes to the improvement of the operation by participating in and facilitating problem solving sessions.
  • Ability to identify and solve problems. Ability to identify root causes of technical, operational, service, and financial variances and to recommend solutions. Ability to establish priorities, organizes work, be detail oriented, and follows through, particularly with competing project timelines. Must be able to explain the process and cost/benefit implications of decisions.
  • Drive Lean/Six Sigma transformations of specific teams
  • Respectfully challenge the status quo and act as a role model for Lean/operational excellence thinking, hereby act as change agent in the Operational Excellence transformation
  • Mindset changes: transform mindsets to maintain continuous improvement efforts beyond project activities and change current way of working to a Operational Excellence way of working. Able to quickly assess (situational awareness) the needs and goals of individual stakeholders and modify their approach to achieve the strategic objectives of the organization while being sensitive to these considerations. Demonstrated ability to effectively establish and maintain working relationships with business line peers at all levels of the organization.
  • Identify potentials for and execute new improvement Black Belt projects, including business case definition (translate into expected benefits and business impact)
  • Develop and maintain supporting tools/processes to increase the efficiency of data gathering and analysis
  • Work with management to identify, develop and implement corrective action plans based on analysis, trend analysis and forecasting
  • Operational Excellence Team Member: give support if needed to other operational excellence workstreams, e.g. maturity assessments, Hoshin Kanri, operational excellence offsites for the internal organization

Education and experience

  • Master degree in Data Science, Technical Business Administration, Industrial Engineering or equivalent (E.g. MBA).
  • 3+ years of work experience in process/quality improvement, business engineering, operational excellence preferably in the semiconductor field
  • Has a general understanding of technical topics (through technical background or job experience) or related field.
  • Lean/Six Sigma Black Belt certification preferred (Advanced knowledge of Lean, DMAIC, Value Stream Mapping, Daily Management, 5S+1, Jidoka, Just-in-Time, Visual Management, Problem Solving, Hoshin Kanri, Facilitation & Training, Coaching, Change Management, Communication, Strategic Partnership & Leadership).
  • Experience in coaching/mentoring and training and facilitation necessary (Ability to present complex information to diverse audiences in clear and concise manner)
  • Demonstrated ability to use intermediate and advanced functions of the standard Microsoft Office Suite (i.e. Excel, Teams, SharePoint, etc.) of application programs, basic statistical process control graphing, and project management application programs adopted by the department
  • Demonstrated ability to understand the application of and data output of statistical programs adopted by the department.
  • Advanced analytic and problem solving skills, pays attention to detail and produces work that meet high quality standards
  • Experience with developing reports and analysis in Spotfire and PowerApps
  • Experience in Project Management (pre).
  • Proven ability to lead a project team to successful completion as evidence by measurable and sustained process improvement and timely completion


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Passion for Continuous Improvement and exhibits a positive and solution focused mentality
  • Strong analytic capability: able to create transparency, set up structures, think in processes and trends, work accurately.
  • Strong consulting skills: self-assured and able to influence people on different levels of the organization
  • Drive to take ownership and continuously improve.
  • Strong people skills, including stakeholder management and collaborative approach.
  • Production process analytical skills: able to understand and map production processes and identify bottlenecks.
  • Helicopter view: able to convert complex matter to clear insights that support decision making.
  • Must have excellent verbal and written communication skills (open, clear, concise and professional) with strong presentation skills
  • Excellent interpersonal communication in groups (can manage/form groups, listen, resolve conflict and give feedback)
  • Independent worker, with ability to drive results in a demanding environment with changing workloads and deadlines
  • Effective change management (able to drive, steer, convince and influence others (influencing without power))
  • Solution focused team mentality
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel, dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The Lean Six Sigma Expert / Business Engineer position is partially dedicated to a Customer Support Operational Excellence Deployment as a member of the program core team of the Operational Excellence Deployment Leader ?and partially for cross-team operational intelligence projects.?He / She will also contribute to the further development of the CS Continuous Improvement department and will report to the Group Leader in the line organization.

Please apply for this position with both a resume and letter with motivation, related to this position and ASML, in English.

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