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Customer Support Supply Chain Specialist
Sourcing & Supply Chain
In a nutshell
Hillsboro - OR, US
Sourcing & Supply Chain
ASML has an industry-leading supply-chain management (SCM) organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base.
The mission of this position is to provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied in regards to lean management. Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories. Strong interfaces with other supply chain departments, ASML Factories, Central Planning, Field offices, Account Team and Customer Service departments will be required.This is a challenging position for academic professionals with experience in supply chain management. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability against agreed costs at customer site? If this is the case-please reach out so that we can meet and further discuss this opportunity.
The holder of this position will manage assigned customer(s) supply chain operations within the United States. Responsible in managing assigned site(s) performance, day-to-day operations, while building up relationships with internal stakeholders and external customers and meet/align on internal stakeholders and external customers’ expectations.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilitiesResponsibilities related to:
Performance Management. Responsible for assigned site supply chain performance, to include:
Service contract commitments/targets are met.
Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
Secure relevant performance reporting to stakeholders.
Demand, Planning and Analysis:
Responsible for inputting correct demand into the system.
Key contact to the Regional Planning team, FMA & Service management organizations, to ensure the right planning and material availability, including critical material management.
Monitor critical materials and ensure effective site coverage.Customer Intimacy:
Manage and improve both internal and external customer relationships, communication and performances on a day-to-day basis. Meet with and provide reports while supporting continuous improvements.
Assist in support of site P&L.
Deliver on assigned cost targets.
Support Cost reductions programs.
Process and Development:
Personal development towards job requirements.
Drive process standardization and efficiencies via LEAN.
Education and experience
Minimum of a Bachelor's degree in Business Engineering or Supply Chain, or equivalent experience.
Master's degree is preferable.
2-5 years of relevant field experience in a complex customer oriented (logistics) environment.
Knowledge of business complexity, supply chain and/or relevant industry.
Experience in implementing of new processes across the supply chain against agreed costs.
In-depth knowledge in SAP or similar ERP system.
Competencies in Microsoft Excel and PowerPoint.
Knowledge of ASML supply chain procedures is preferred.
Strong data analysis and problem solving abilities.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Analytical and able to organize and prioritize workload.
Leadership skills, drive for results, ability to perform under high pressure and timelines.
Excellent social and communication (both written and verbal) skills.
Service minded and customer dedicated.
Result oriented Team player with a convincing proactive attitude, “can do” mentality, flexible and highly committed.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Role within Office
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Can work under deadlines.
The environment generally is moderate in temperature and noise level.
Remain flexible in providing after hours support, as needed.
EOE AA M/F/Veteran/Disability
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