Intern - Service Coordination Intern (1-year-contract) - Tainan

Customer support

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In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

No experience (Student)

Degree

Bachelor

Job Category

Other job categories

Travel

No

Published: 11 days ago Job ID: J-00256837-315

Introduction to the job

We Planning &Control team is under the Regional Customer Support Operations Supportdepartment, driving the long-term operational strategy, execution andperformance from the current to the targeted states to transcend the level ofoperation. The team members consist of two Capacity Planners and 8+ ServiceCoordinators to cover TW CS all sites.

Role and responsibilities

The team’s job mission focuses on the following:
Shape & Drive at external operational teams
Share and Support at internal OPS department
Quality of Service Order from simple to complex level
Efficiency of Service Order handshake (to final closure) process

The ServiceCoordination Intern would take the supportive role to assist ServiceCoordinator in below domains:
Service Order Quality
Process non-billable and billable SO with accurate data and correcthand-shake owner to avoid rework in later stage; knowledge about right datasource.
Handle SO issue, correction, trouble-shooting; feedback on structuralissues and indicate correct solution owner.
Shape & Drive at external
Drive CS manager on controllingindices such as time writing (pending hours, weekly 60hr violation, monthlyOT 46hr violation), Utilization Rate, old Open Service Order (>90days), etc.
Drive CS engineer on time writingtimely release, frequent errors and SO incorrect booking reduction, and otheragreed scopes.
Drive Account Team on lead time ofsigning or renewing commercial contracts, OSO definition (billable or not)and DST agreement and prep, and other agreed scopes.

Education and experience

Bachelor degree

MS Excel and other data tooling filtering and processing capability.
Good command of English.
Work experiences in IT, data analytics for manufacturing section preferred.
SAP experience preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Able to filter and process right data sets in multiple IT systems, with logical and analytical capabilities
Able to find and solve problems within own team
Team player with a proactive attitude, flexible and supportive, and highly committed
Able to work with international teams and drive immediate effectivity and efficiency

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The Intern position is 100% dedicated to the Planning & Control team in Regional Customer Support Operations Support departmentfor Taiwan and Singapore. Team members are holding strong partnership with managers and engineers in all sites in TW.

Weekdays occasional Over Time (OT); general operational and project support are needed.

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