Cymer Account Manager – Intel Account Team

Sales & marketing

In a nutshell

Location

San Diego - CA, US

Team

Sales & marketing

Experience

3-7 years

Degree

Bachelor

Travel

20%

Published: 30+ days ago Job ID: J-00257560-522

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress.

One Company, One Goal, Limitless Innovation. It's our people that make the difference.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Responsible to provide support, reporting, project oversight and assistance that directly promotes the business success of achieving all associated Account Management objectives in support of our customer world-wide. As part of the global account team, develop performance goals and measurables including timelines and success criteria focused to meet customer expectations.

  • Track and drive activities and programs that are defined to meet Customer expectations. Manage weekly performance review meetings.
  • Document all goals and objectives as well as timelines, owners and performance to expectations.
  • Provide oversight of the status of issues and associated actions entered into the Cymer system.
  • This includes the capture (accuracy, scope, priority) and alignment of customer requests/Cymer commitments from the various customer meetings and touch points, status reporting both internally and for the customer, and progress to item completion with appropriate internal follow-up and escalation as necessary to meet requirements and milestones.
  • Communicate between Customer and Cymer San Diego. Expectations, escalations and help needed.
  • Assist with the development of the associated objectives (customer and internal alignment of scope and milestones) and the scoring/alignment of both internal and customer report card structures (e.g. Customer key objectives, Cymer Customer Intimacy).
  • Track customer forecast to actual and direct customer forecast and communicate on a regular basis. Identify gaps quickly and recommend solutions.
  • Collect input and feedback from all appropriate sources of information to contribute to our overall understanding of the business landscape.
  • Assist with the creation of part/labor level site quotations and periodic audit of site level billing invoices against contractual/commercial terms.
  • Work with the internal Customer change management resource to develop and communicate change roadmap including associated collateral for customer approval.
  • Collect information from the Direct Customer (e.g. ASML/Customer forecast), ASML WIP report, Field Service Management (dock and install milestones), customer (e.g. customer forecast report) to identify required changes in the existing MAF (Market Analysis Forecast) and to support the overall accuracy and timeliness of associated information including the TAM (Total Available Market) and competitive situation.
  • Ability to travel up to 25% annually (Domestic/International).

Education and experience

  • Bachelor’s degree in a Technical/Engineering field or Marketing or equivalent experience.
  • 2-5 years’ Business Account Management experience and Marketing Account Interface.
  • Experience in Complex/Large Scale Capital Equipment Industry required, Semiconductor industry experience preferred.i.e. Chipmaker customer requirements and drivers.
  • Technical knowledge of semiconductor manufacturing specifically on Litho desired.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Able to work independently and set priorities.
  • Self-motivated, organized, and proactive.
  • Customer communication and positioning.
  • Structured problem solving (5-why, root cause and closed-loop corrective action methodology).
  • Critical thinking skills, need to “think ahead” If-then-what thinking. If we do XX then what are the consequences.
  • Strong communication skills, both written and verbal.
  • Excellent customer service skills, in-person or over the phone.
  • Internal and external customers and customer interfacing.
  • Strong technical knowledge of the industry and product.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.


Learn more about this job