CS - EXE HiNA Customer Support Engineer - Hsinchu

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

10%

Published: 30+ days ago Job ID: J-00256947-623

Introduction to the job

As the pioneer team of High-NA introduction - To service lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.

Role and responsibilities

Support and provide service of ASML product
Working in customer’s fab and flexible to adjust work model
Able to work in shift model and do machine trouble shooting

Education and experience

Bachelor or above, Science/Engineering related

>2 years , hands on experience is plus

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Work safely and meet WW customers / ASML designated safety rules –regulations at all time
•Perform complex maintenance, adjustments, upgrades, and diagnose problems
•Testing the product for operation and functioning, with the help of test equipment
•Ability to perform highly sensitive procedures in a time sensitive and precise fashion;
•Evaluate and diagnose problems and make appropriate repairs;
•Observe and report about regular and/or on-going problems that occur in the construction of products or their operation;
•Pointing out and/ or solving technical problems during the work in consultation with the available resources in order to reduce interruption of production;
•Handle customer questions, requests and assist customers in a professional manner;
•Prepare written technical reports if required;
•Identifies and acts on Quality, Cycle time and Safety improving opportunities for ASML benefits;
•Work with co-workers (subcontractors, agents), customer & local field support, factory install engineers and relevant supporting team(s)
•Able to travel for training and training as a generalist for EXE machine

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

• As pioneer team of High-NA introduction – learn the new and latest way to maintenance system, also collaborate with NPI team to industrialize HiNA.

• Flexible for working hour : different time zone (TW / NL and US)

• Flexible to travel (TW/NL and US) for EXE HiNA training

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Learn more about this job

About the job category
About the team
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