[Taiwan RDSS/AO] CS - DUV/EUV Upgrade, Install, Relocation Engineer - Linkou/Hsinchu/Taichung/Tainan

Customer support

Mechanical engineering

In a nutshell


Hsinchu, Taiwan


Customer support

Work Experience

0-2 years

Job Category

Mechanical engineering



Published: 30+ days ago Job ID: req53685

Introduction to the job

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. Two of the departments in this sector is CS DUV/YS & EUV Install & Relo. The CS DUV/YS & EUV Install & Relo team prepares and manages the CS part of the execution of new system installation of new ASML machines at customer sites. These Installations are done in close cooperation with DUV/YS & EUV Factory System Install Engineering in shift schedules at customer production environment over a period of 1~3 months.
Job Mission
Install all types of lithographic DUV/YS & EUV systems in a continuously changing markets, on time with quality which exceeding customers’ expectation.

Role and responsibilities

- Work safely and meet customers / ASML designated safety rules –regulations at all time
- Install ASML DUV/YS & EUV equipment and execute within agreed cycle time and budget
- Evaluate and diagnose problems and make appropriate repairs
- Acquire sufficient knowledge of new and established products and processes
- Analytical Thinking | Provide the information to enable effective trouble shooting
- Helicopter-view | Anticipate on possible issues on the progress of the install
- Quality Control | Closing the Improvement loop regarding product quality & design •Ambassador role | represent ASML at the customer’s site in a professional way
- Communicative Skills | Handle customer matters & request in a professional way
- Knowledge sharing | Be the source for technical knowledge of new and existing products
- Clearly Reporting | Written technical reports on frequent base to various stakeholders within organization
- Awareness of usage of high cost tools, materials and equipment
- Work with co-workers (subcontractors, agents), customer & local field support , factory install engineers

Education and experience

Bachelor (BSc) in an engineering or equivalent experience (Mechatronics, electronic) preferred additional knowledge: pneumatics, mechanics, and physics Experience
- Experience in a customer support department for high tech products. Photo-lithography, Electro-Mechanical or Ultra Clean Vacuum.
- Engineers with 1-2 years ASML DUV/YS or NXT systems operational experience are preferred.
- Precondition: Must be able to speak / read / write English language


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Analytical thinking
- Structured
- Processing large amounts of information
- Service orientated
- Good communicator
- Team worker
- Operating independently
- Assertiveness •Business sense
- Flexible
- Cultural awareness
- Pro-activeness

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

- Expect to spend more than 90% of the time inside the clean room.
- Willing to travel to customers worldwide.
- Candidates are expected to support the DUV/YS & EUV install for at least 3 years upon completion of training

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