CS - HMI Global Support Engineer - Hsinchu

Customer support

Mechanical engineering

In a nutshell


Hsinchu, Taiwan


Customer support

Work Experience

3-7 years

Job Category

Mechanical engineering



Job ID: J-00258194-097

Introduction to the job

Do you look forward to challenging complex problems and driving the cutting-edge technology by collaborating with brilliant minds around the globe? If this is calling you, then you might be the right candidate for GSC (Global Support Center).

As a GSC team member, we create values to customers by providing technical support to solve issues of E-beam inspection machines, as well as identifying and reporting structural issues to initiate continuous improvements. We also contribute to push the boundary of technology by supporting introduction of new products and transition to production. GSC is also good team players through collaboration with various stakeholders.

Role and responsibilities

(Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
(Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
Collaborate with related stakeholders to take improvement measures as a post action of escalation diagnostics
Collaborate with related stakeholders to support NPI projects
Lead / support CS technical projects
Transfer knowledge within GSC / to CS through presentation session to help team skill up

Education and experience

You hold master degree in mechanical engineering, electrical engineering, physics or material science.

You possess either of the following both:
2 years in Secondary Electron Microscope operation (SEM), having knowledge of electron optics, experience of SEM repairment is highly preferred; or
2 years in motion control of wafer stage, having knowledge of mechanics / motion control ofwafer stage.
Having experience in technical support of semiconductor equipment is a plus, E-beam inspection or metrology tool is even preferred


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Team spirit and good interpersonal relating and communication skill, even under stressful situation
Awareness of stakeholder management when interfacing with internal / external stakeholders
Willing to challenge and deal with complex technical matters, even when time is limited
Willing to support shift pattern(Day shift) in order to mate team resource allocation

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Performance will be recognized based on result, not any other factor absolutely
Fast growth is guaranteed if your performance & capability is ready for suitable position
We follow ASML compensation policy and provide broadband training opportunity not only technical one but also social/management skill

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Learn more about this job

About the job category
About the team
About the location