QE - Zone Quality Manager - Tainan

Sales & marketing

Other job categories

In a nutshell

Location

Tainan, Taiwan

Team

Sales & marketing

Experience

8+ years

Degree

Master

Job Category

Other job categories

Travel

50%

Published: 30+ days ago Job ID: J-00258191-395

Introduction to the job

Sector information
The Quality strategy towards 2025 of the sector Global Quality (GQ) is 3-fold:
1.Challenge : Improve Quality fact-based landscape supporting priority- and target-setting
2.Collaboration
a. Accelerate cross-sector & Business line Quality collaboration
b. Strengthen our quality processes and adherence for PGP and non-PGP
3.Care
a. Become customer-centric by bring the voice of the customers into ASML
b. Embed an interdependent “live quality “ mindset & habit at ASML

Department information
In Global Quality, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our head-quarter, and for securing the right follow-up. To enable this, the CF department consists of a network of Zone Quality Managers (ZQM’s) located near our key customers, and a Customer Quality Care team, in charge of following up on major Quality Issues (a.o. Customer Complaints).

Position in the Organization
Zone Quality Manager, located in Taiwan /Tainan
Reports hierarchically to the Director GQ Customer Focus

Role and responsibilities

Ensure ASML continuous quality improvements match with customer expectations
Assess zone processes and initiate improvements

Interface with Taiwan customers on all quality aspects
Setup and maintain customer quality dashboard:
Align with customer on Customer Quality Indicators (CQI’s)
Secure buy-in from ASML Headquarters in case required
Drive CQI performance to agreed targets
Manage customer complaints:
Local intake & filtering
Manage proper follow-up through GQ CF Customer Quality Care team
Manage timely closure of complaint with customer
Manage customer audits
Align with customer on audit agenda
Work with GQ Audit team on follow-up
Drive quality improvements
Intake, filtering, follow-up managing, and feedback communication for Failure Analysis Requests (CQN)
Review of ‘Dead-on-Arrival’ spare parts with local CS team, drive follow-up
Identify and drive follow-up of major quality escalations
Assess and improve zone processes
Assist zone management by proposing process improvements and participate in deployment of new and improved processes
Assist zone management by initiating, driving and tracking of improvements on the execution of crucial processes
Drive and track follow-up of actions resulting from audit findings

Education and experience

Bachelor/Masters degree with extensive years of relevant experience

Experience in the semiconductor business
Experience in Professional Field Service Operations
Experience in Quality management aspects within a high tech business to business environment

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Strong customer oriented attitude and customer interfacing skills
Able to analyze and draw conclusions from data or report information
Good in using excel file and PowerPoint
Strong communication and influencing skills
Track record in process improvement/optimization
Analytical thinking skills

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Willing to travel frequently within Taiwan (up to 50%) and 1-3 times per year to Head-Quarter (Veldhoven/Wilton).

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