Customer Supply Chain Coordinator

Sourcing & Supply Chain

Logistics & supply chain management

In a nutshell

Location

Bernin, France

Team

Sourcing & Supply Chain

Job Category

Logistics & supply chain management

Travel

No

Published: 30+ days ago Job ID: J-00258960-521

Introduction to the job

Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the pressure is high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability at customer sites?If this is the case – we would love to speak with you about joining our growing team!

Role and responsibilities

The Field Ops (FO) Team within Customer Supply Chain Management (CSCM) is responsible for meeting service level agreements (SLAs) for material availability, with our customers. As a Customer Supply Chain Coordinator, you will manage all planning activities & escalations for your customers within your region to secure on time delivery of spare parts and tools to and from customer fabs as well as preparing material availability for Install and Upgrade events. You will provide daily updates regarding critical materials, backorders, OTIF, availability risks & stock health towards internal customers (Customer Support (CS) teams) and external.You will work closely with your local 3PL and the on-site engineering teams to manage unscheduled and scheduled activities for a large fleet of advanced semiconductor manufacturing equipment used by industry leading chip makers. We are looking for people who are able to manage unexpected customer demands under high time pressure. You are responsible to solve the most urgent and complex issues as last point of support

Main responsibilities

  • Ensure Material Availability for Service contract-commitments and Install & Upgrade events for customers in France a/o Italy
  • Align with 3PL warehouses on inbound, outbound & value added services performance
  • Monitor order fulfillment & replenishment of local stock with Central Teams, Transportation and Customs teams.
  • Gather and present information effectively to support resolution of urgent supply chain escalations
  • Drive smooth return process of materials with local engineering teams
  • Optimize tool-calibration process with local supplier
  • Frequent alignment with maintenance teams on scheduled maintenance actions to drive event OTIF metrics.
  • Manage critical material lists, rework & modifications planning for high usage materials
  • Manage and improve both internal and external customer relationships, communication and performances on a day-to-day basis. Meet with and provide reports while supportingcontinuous improvements.
  • Deliver on assigned cost targets
  • Support cost reductions programs
  • Drive process standardization and efficiencies via LEAN methodologies (A3, 4C)

Education and experience

  • 2-10 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement background
  • Bachelor degree (Engineering, Business or Supply Chain preferred)
  • Knowledge of business complexity, supply chain and/or relevant industry
  • Analytical and able to organize and prioritize workload
  • Experience implementing new processes across the supply chain against agreed costs
  • In-depth knowledge in SAP or similar ERP system
  • Understanding of basic warehouse processes and systems (WMS/TMS)

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • English and French speaking (Italian preferred)
  • Strong operational, data-analysis and problem solving abilities
  • Independent and self-starter mentality; can hold one’s self to deadlines
  • Excellent social and communication (both written and verbal) skills
  • Service minded and customer dedicated
  • Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed
  • Competencies in Microsoft Excel and PowerPoint
  • Cultural awareness

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • Bernin, France
  • Travel (International) 30%

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