Control Tower Escalation Support Coordinator

Sourcing & Supply Chain

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Sourcing & Supply Chain


3-7 years



Job Category

Logistics & supply chain management



Published: 30+ days ago Job ID: J-00260678-629

Introduction to the job

Would you like to be part of the beating heart of an operation? Support and service challenging high-tech assembly processes? Do you truly enjoy being part of a motivated team in a new warehouse environment? Then this position is a great opportunity for you.

Role and responsibilities

You are responsible to proactively prevent stagnations by monitoring the Logistical operation, and in the lead to manage escalations. You act as single point of contact for all incoming control activities and make sure the right departments withing WTLO are approached to perform the actions.

·Monitoring logistical operational processes (SAP ECC & EWM)

·Weekly report performance and volume measurements.

·Analyzing performance and initiate improvement project (4c’s)

·Participate in continuous improvement activities or projects. Points out recurring problems and participates to their solution.

·Setting priorities on disturbances for the logistical operation

·Lead escalations

·Contact with internal customer (a.o. TF&EF PP, CRL, MH, ASML Warehouses, DHL)

Education and experience

MBO +/ HBO in the field of logistics, warehousing or technical area. 3-7 years work experience in the same field.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

·Service minded, good communicator on different levels, team player.

·Pro-active; open to change.

·Takes initiative, is targeted and flexible.

·Is analytical, structured and curious.

·Quick learner, drive for knowledge sharing and continuous improvement.

·Excellent SAP knowledge.

·Flexibility to work in shifts and weekends, work overtime when needed.

·Deals with stress effectively and has an independent and accurate attitude.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The sector Logistical operations is responsible for the storage, planning, assembling and shipment of ASML material, eg systems, upgrade packages etc. FLS directly supports these functions by solving incidents and consequentlyaddressing them to the rest of the organization to create a structural solution.

You will work in a 2-shift schedule (support rooster). A support shift schedule consists of an early shift one week and a late shift the next week. You have a 4 day workweek and are expected to work 1 weekend shift every 4 weeks. Please note; a certificate of conduct (‘Verklaring Omtrent het Gedrag’/VOG) and following additional training and courses is required for this position.

Are you the person we are looking for? Then apply directly via the Apply now button! We look forward to receiving your resume and your personal motivation. Without a motivational letter we will not process your application.

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