CS - Global Support Center Engineer (Top/Bottom) - Linkou

Customer support

Mechanical engineering

In a nutshell


Linkou, Taiwan


Customer support

Work Experience

0-2 years

Job Category

Mechanical engineering



Job ID: J-00259929-957

Introduction to the job

Are you aware of the fact that every electronic device costing €100 and up, contains a chip which is made with an ASML lithographic tool? Did you know that the next generation of tablets and smartphones is only made possible due to the fast evolving technological capabilities of ASML?
More important, do you want to join us in shaping the future?

ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Role and responsibilities

Job Mission
ASML produces high tech and high value tools. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible for the repair of the systems as soon as possible. As expert it is your mission to be the linking pin between problems seen at high tech customers and the solution.

Job Description
A role as Global Support Center (GSC) Engineer at ASML consists of a diversity of tasks and responsibilities:

1.Solving complex technical problems together with the local team most of the time remote, often on-site. (up to 30% of your time)
2.A continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable.
3.Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.
The diversity of technical problems encountered in the “Bottom module – wafer stage and wafer handler” team requires a broad knowledge level. This makes that a GSC bottom engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.

Bottom module – wafer stage and wafer handler
Top as the science of servo control and mechanism is very diverse. Within the context of ASML, the general purpose of bottom module to ensure fast and accurate wafer transfer, optimize servo control to be able to position wafer as required set points and have overall system knowledge of relevant subsystems to ensure nanometer accuracy during exposures.

Education and experience

Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

• Knowledge of ASML equipment on a specialized technical level is a pre


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•“Get things done” mentality
•Pro-active attitude
•Strong analytical skills
•Interpersonal abilities (Can relate well to others, both colleagues and customers)
•Effective communicator in English (both oral and written)
•Flexible in working hours, travel and work environments
•Team player
•Stress resistant

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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