Group Lead Customer Support

Introduction

The Customer Support Sector (CS) is responsible for maintaining, repairing and continuous improvement of ASML systems at customer locations and supporting customers in their production process. The goal of CS DUV Engineering is to ensure that a Field Service Engineer in the customer fab can do his/her work as prepared as possible, with as minimum disturbances as possible and to continuously improve on this. The CS DUV Engineering department focuses on (technical) service engineering to maintain the products in the field, but also introduce new products with the right quality. The CS DUV Engineering Bottom & Layout and Top, Optics & Metro clusters are focused on the different modules of the DUV systems. The holder of this position supports a team of competency engineers within one of the two clusters and reports to the respective CS DUV Engineering cluster-manager in Veldhoven.

Job Description

As Group Lead Customer Support, you lead a group of approximately 10 engineers. Your focus is on their development and employability, on cooperation and the realization of the group objectives. Moreover, you:

• Continuously coach and mentor your team to success, provide direction, instructions, and guidance, manage performance, and develop talents;
• Know your team members' strengths, weaknesses, and motivations; support them in their development and visible growth. You prioritize and allocate team members to activities that matches individual profiles and development plans;
• Define and implement the skill and resource roadmap for your group, and you are capable to maintain a stable focus;
• Support and enable the team to realize planned results and commitments towards our stakeholders, both within CS and towards the cross-sector projects;
• Monitor and decide on allocation of finances to remain within budget restrictions.
• Identify and justify budget claims and recruit the right team members;
• Support and help to define the cluster and department improvement roadmaps;
• Are the Customer Support Competency Engineering representative and have discussions about the WOW and/or processes that we’re involved in and drive and secure the CS needs;
• Continuously show Lean Leadership behavior, in particular: lead from understanding: encourage courageous conversations to seek simplicity, recognize those who create customer value, increase the quality perceived by internal/external customer and structurally improve and embed processes.

Who are you?

• MSc (or BSc with relevant experience) in Physics, Optics, Electronics, Micro-electronics, Mechanical Engineering, Chemical Engineering or IC manufacturing or equivalent specializations.
• Strong analytical skills, track record in teambuilding, stakeholder management;
• At least 5 years’ relevant work experience as an Engineer or Supervisor in a CS support department for high tech products;

• At least 3 years of ASML experience with supervisory and project coordination experience is preferred.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Highly motivated team player with excellent social, coordination and communication skills;
• Ability to motivate, drive, steer and convince others at all levels of the organization;
• Ability to work in an international multicultural setting;
• Ability to think and act on a strategic level;
• Analytical ability with a pro-active and pragmatic attitude;
• Self-driven, flexible and taking initiative;
• Highly stress-resistant;
• Fluent in English writing and speaking.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.