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Metrology Expose Front Office Engineer
Research & development
Computer science & software engineering
In a nutshell
Research & development
Computer science & software engineering, Physics, Mathematics
Introduction to the job
Would you like to get hands-on experience on customer issues and be part of the troubleshooting process within D&E? Do you want to contribute to successful machine installations and service actions and provide insightful solutions to our customers? You’d better contact us today!
The Metrology competence enables and implements control of the ASML system and its functions on nanometer levels of accuracy by means of mathematical modeling of the system and its functions. The products delivered are software packages. This competence connects multiple technical disciplines. You need to be able to have a broad system view when performing your job.
As a Metrology Expose Front Office Engineer, you are in the 4th line of escalation support of Installed Base products. In this role you are the linking pin between 3rd line support organizations and development teams. All of the RAMS (Reliability, Availability, Manufacturability, Serviceability) principles need to be met at best quality. You ensure good quality escalation intakes and have direct communication with many talented people across ASML, with the target of solving critical and other issues and contribute to the availability of our products.
- Pull direct intakes with factory and field engineers;
- Good stakeholder management;
- Get deeper issue understanding and provide guidance;
- Perform high level issue analysis;
- Provide our customers with findings and solutions to help with the smooth install and service of our systems;
- Influence development teams on design and diagnostic improvements;
- Secure the findings and close the feedback loop between development and factory/field engineers;
- Explore on-site travelling opportunities to get closer to the customer, connect with local teams and help with issues directly in the source.
Education and experience
M.Sc. in Engineering, Industrialization or Physics
(A plus if candidates are familiar with Industrial/Production engineering, Customer Service or other troubleshooting)
A Bachelor is okay if combined with ASML experience.
2+ years of experience as Manufacturing/Service engineer of complex products. A plus if there is experience involving Software calibrations and qualifications.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Team player;
- Good analytical skills;
- Interest in technology;
- Good professional communication (Good communication in English, Dutch is optional);
- Highly motivated, eager to learn, proactive and flexible.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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