Competence Engineer

Customer support

Other technical job categories

In a nutshell


San Diego - CA, US


Customer support

Work Experience

3-7 years

Job Category

Other technical job categories



NEW Job ID: J-00264997-612

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

The mission of Competency Engineering is to enable our field service engineers to be successful in supporting our customers. As an expert in your subsystem you will function as the technical interface between CS Local organizations and ASML Headquarters.

In this role you will be responsible for the completeness and the quality of all knowledge, tools and spare parts (Service Mix) that are required to diagnose, repair and recover ASML systems installed in a customer fab. You combine in-depth subsystem knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will interface with Development & Engineering (D&E), Manufacturing, System Engineering, Product Management and Supply Chain sectors.

Your awareness of the environment in which your CS field colleagues perform maintenance, enables you to identify gaps in the existing service mix and system design. You will either solve these gaps yourself (for example procedure updates) or work with other sectors to get these gaps solved (for example design changes).

In the ASML product life cycle you will have the following responsibilities:

  • Perform analysis of structural issues of the systems at our customers.
  • Evaluate new product designs for serviceability, quality, and reliability.
  • Identify structural improvements to the design of ASML products and estimate their impact on CS operation.
  • Identify structural improvements to the Service Mix and implement them globally in CS.
  • Validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for CS Fab Teams to be able to execute maintenance independently of external support.
  • Create and maintain service processes and procedures.
  • Transfer and maintain all relevant knowledge to the CS field engineers through documentation, training.
  • Knowledge Transfers.
  • Facilitate and maintain a global competence network.
  • Sets priorities based on an understanding of the (internal) customer’s business within one’s competency.
  • Provides feedback to D&E during e.g. 4 o'clock, FMEA, CDR, PDR, EPS reviews in early development phase of the project generation process covering service requirements for Mean Time to Repair and Labor Hour service actions.
  • Drives cross sector implementation for (potential) structural field escalations for main modules.
  • Performs other duties as assigned.

Education and experience

  • This position requires a Bachelors' degree OR equivalent experience. Preferably in Technology, Engineering or Physics.
  • Minimum to 3 to 7 years of experience is required on complex systems. Knowledge of ASML equipment on a specialized technical level is a pre.
  • Strong competence with the various tools, procedures, programming languages used to accomplish the job.
  • Excellent written and verbal communication skills.
  • Significant strengths in one or more of the following are considered a plus: electronics; control systems; hardware; lasers; optical components and metrology; or vacuum systems.
  • Excellent customer service skills, with an advanced understanding of customer relationship building.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
  • Requires the ability to read and interpret engineering specifications, maintenance manuals and other pertinent engineering documents.
  • Ability to translate (internal) customer requirements into product capabilities and options within a competency e.g. (imaging/overlay/productivity/metrology).
  • Ability to work independently, Requires the ability to utilize standard test equipment such as oscilloscopes, multimeters, signal generators and power meters.
  • Must be able to work in a complex, fast paced, highly dynamic and flexible environment, mostly team based and collaborative.
  • Experience within the Semiconductor marketplace or a similar field of technology a plus.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • Minimum to 3 to 7 years of experience is required on complex systems.
  • Willing to travel up to 15% to the field.

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The California base annual salary/hourly range for this role is currently $109,000.00 - $137,000.00. Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to, job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. Our recruiters can share more information about our bonus program, benefits and equity during the hiring process.

EOE AA M/F/Veteran/Disability

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