CS - DUV Global Support Engineer (F&T) - Linkou

Introduction to the job

Are you aware of the fact that every electronic device costing €100 and up, contains a chip which is made with an ASML lithographic tool? Did you know that the next generation of tablets and smartphones is only made possible due to the fast evolving technological capabilities of ASML?
More important, do you want to join us in shaping the future?

ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Role and responsibilities

A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:
1.Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is often required to solve the problem at the customer.
2.Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments Industrial Engineering and Development is necessary to establish that goal.
3.The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.
4.Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

Flow & Temperature (F&T)
As a GSC F&T engineer you will be responsible to troubleshoot & resolve issues related to equipment problems in the sub-competences; Flow & Temperature: C&T and Thermal Control, Electrical & Safety Handling, Immersion Hood Environment , Wet Image, Defectivity performance.
This requires a strong analytical skill-set combined with clear and understandable communication. Next to that it is required to have affinity with hands-on skills.

Education and experience

Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

Knowledge of ASML equipment on a specialized technical level is a pre

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•“Get things done” mentality
•Pro-active attitude
•Strong analytical skills
•Interpersonal abilities (Can relate well to others, both colleagues and customers)
•Effective communicator in English (both oral and written)
•Customer-oriented
•Flexible in working hours, travel and work environments
•Team player
•Stress resistant

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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