Service Training Support Coordinator

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

As a Training Coordinator, you will support the global Customer Support (CS) organization by meeting their EUV source training enrollment needs and supporting the respective Training team with their routine operations. You will function as an administrative interface between the Global Training Center, the CS local organizations, and Logistics.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

• Maintain/Update ASML’s Learning Management System (LMS) as junior admin for Customer Service (CS) EUV Source Training products, event management, class enrollment, and basic reporting.
• Support Knowledge Managers with training course and enrollment changes.
• Acts as first line of support to instructors ensuring sessions are supported within your scope (Teams/LMS support, parts/tools/supplies access and facility help.
• Support trainers for class convening; to include: maintain parts/tools inventory, validate perquisites, update rosters, class closure and student graduation.
• Send class announcements, reminder notices, and confirmations.
• Facilitate security access for students and visitors.
• Organize and distribute training materials for internal/external customers.
• Gather, analyze, and report on training Key Performance Indicators (to include/not limited to: utilization rates, Kirkpatrick evaluations, trainer readiness).
• Support parts and tools inventory management: examples include, track inventories/usage, order parts through SAP/EasyBuy/MRAs, track lead times for materials and supplies to ensure on time delivery.
• Support escalation management and process improvement initiatives.
• Supports LMS session planning on reoccurring basis (e.g. quarterly).
• Captures meeting minutes through Microsoft Teams and OneNote.
• Provides training quotes and purchase orders; tracks department expenses.
• Work odd hours as requested to support global training coordination needs.
• Other projects assigned.

Education and experience

• Associate’s degree in business or equivalent experience.
• A certificate in project management a plus.
• Three (3) to seven (7) years’ experience in training coordination or similar administrative, customer service-related role.
• Strong competence using administrative tools, procedures, and business systems that facilitate data analysis and problem solving.
• Demonstrated results in achieving deliverables on time that adhere to quality standards.
• Previous logistics, supply chain management, enterprise application system and data/business analyst experience desired.
• Intermediate to advanced computer and Office Suite skills: Outlook, Word, PowerPoint, Visio, SharePoint, and Teams. Advanced knowledge of Excel programing and pivot tables highly recommended.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Ability to translate, statistically analyze data, and effectively report problems and convey information through written and graphical formats.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Factory

Responsibilities:

• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee may occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can work under deadlines.
• The environment generally is moderate in temperature with moderate to high noise level.
• Must be willing to work a compressed work week schedule – twelve-hour long shift and rotating from three to four days a week.
• This must include references to day and night shifts for accommodation purposes.

The California base annual salary/hourly range for this role is currently $66,000.00 - $110,000.00. Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to, job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. Our recruiters can share more information about our bonus program, benefits and equity during the hiring process.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.