Sales Support Administrator - Operations

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Role and responsibilities

As a Sales and Customer Support Administrator this person will support and be responsible for the following administrative duties and projects:

Forecasting:

• Create Inquiries as needed.
• Forecast inputs and update in SAP and BW (systems/ options).
• Prepare forecast report for Business Leaders, Account Managers and CS Manager.

Quoting:

• Able to investigate and provide price/lead time (primarily non-system).
• Contacts MPS Order Desk to resolve issues with Web Portal.
• Requests for booked Quotes to Order Management Desk (OMD) and follow-up (non-VPA).
• Creates Option Quotes via CTL tool.
• Create System Quotes via SAP.
• Ensure quotes represent the details needed on the PO to more efficiently book the PO.

PO Booking:

• Receives and reviews PO/LOI/Agreement to meet legal and finance’s requirement and submits for review/booking via CTL tool.
• Tracking and reporting on UF Options PO status toward commercial sales, follow-up directly with customers if incorrect, incomplete, missing or overdue.

Delivery:

• Tracking status of options and upgrade forecast vs delivery commitment by BL & CP.
• Tracking status of commercial sales orders to committed delivery.
• Follows up on back and delay orders, incorrect shipments and other deviations to avoid discrepancies in order to achieve zero defect delivery.
• Facilitate return process, including evaluations (audit open RMAs, SAP return transacting).
• Requests CS to submit request for UF option CM files for software delivery- depends on customer’s needs.

Acceptance:

• Work with Customer Service team to send acceptance documents to customer as needed.

Payment:

• Interfaces with account manager and US-AR on customer invoice issues.
• Coordinate with Veldhoven A/R that invoicing is executed per the payment terms.
• First-pass liaison between customer and A/R.

Evaluation Tracking:

• Facilitate the evaluation administration process (order config files, monitor delivery and expiration dates, etc.) based on reporting from Finance.

Improvement of SAO Activity:

• Providing regular customer contact information to Sales Administration:
• Formal entry of new customers to the customer data base.
• Provide regular updates to customers on deliveries (non system).
• Work Instructions in One Note are updated.

Education and experience

• Bachelor's degree or in lieu of a bachelor's degree 4+ years of equivalent work experience.
• 3+ years of experience working with SAP or a related systems. Oracle system experience is preferred.
• 2+ years of experience in a sales support or customer support role is strongly preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require up to 25% travel in the US and outside of the US, dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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