TWINSCAN Factory – Customer Quality manager

Introduction to the job

If you like to work in an operational environment, where you have contacts with different disciplines and have the intrinsic motivation to cooperate and improve quality, a job as Customer Quality manager is a good opportunity for you.

Role and responsibilities

The Customer Quality Manager will coordinate the root cause investigation and the “Zero Repeat” actions on Customer complaints, Dead on Arrival Service parts and installation issues within the TWINSCAN Factory (TF), in close collaboration with all departments and sectors involved. These “Voice of the Customer” issues require close interaction with a.o. Global Quality, Customer Service, Sales,Sourcing & Supply chain, Development & Engineering, Manufacturing and Technical Support departments. Furthermore in this role, the Customer Quality Manager will also organize customer quality visit programs, preparing the visit schedule upfront and acting as central host and tour guide. To conclude in this position you will work in the TF Quality group and report to the TF Quality Manager.

·Support or lead problem solving teams via 8D methodology or other quality methodologies

·Coordinate “Zero Repeat” actions related to customer issues and follow-up of their timely implementation and effectiveness in the manufacturing processes

·Drive investigations in collaboration with other departments to obtain thorough root cause analyses using the “3x5Why” method and form an adequate definition of an action plan

·Develop new and improve existing processes and procedures related to “Zero Repeat”

·Identify complaint trends and call for action from the organization when action is needed to improve trends that require improvement

·Reporting on KPI and underlying data in weekly meetings

·Quality ambassador for TF to other departments within ASML

Education and experience

Minimal of a Bachelor degree in Technical field of Education (HBO).

• >5 Years’ experience in a Quality environment
• Know how / experience in ASML data systems, track and trace, history of parts
• ASML product knowledge is preferred

• Familiar with Quality Management Systems and Q-methods / -techniques
• Familiar with various aspects of the product realization process
• Broad technical knowledge of complex production processes in a technological environment
• Familiar with quality tools
• Data / trend analysis (Preferrable Green Belt training completed)

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Communicator / networker to be informed well and knows to find relevant information
• Strong communication and influencing skills
• Experience with stakeholder management
• Drive to reach result, no easy thinking
• Evidence / analytical based thinking and acting
• Knows what has to be done; determines easy major <> minor issues
• Keeps long term view in mind in his day to day operation
• Is able to lead operational meetings with different disciplines
• Team player, shares his knowledge in the team and contributes to long term quality development
• Support oriented to the organization
• Is able to host visits/audits and give a customer acceptable presentation towards customers and audits

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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