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CW CS HMI JP Field Service Engineer
In a nutshell
Introduction to the job
The sector of Customer Support (CS) in HMI is responsible for the maintenance, repair and continuous improvement of HMI systems at customer locations, as well as transferring.
This position is suitable for people who want to work as filed support engineer with using Japanese / English.
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
Role and responsibilities
1. Problemanalysis and approach
Gather allinformation relevant for the problem, analyze using available means, gatheradditional diagnostic info if needed, decide on initial approach to solveproblem, assess new information and adapt approach if necessary.
2. Problemhandovers and routing
Handoverproblem or problem aspects to others (2nd / 3rd line support), document andpackage all data relevant for problem resolution (e.g. pass-downs, workorders, field service reports, system problem reports, technical reports),ensure problem ownership is clear, ensure follow-up.
Advise customertechnical personnel in dealing with problems, together with customertechnical staff and using manuals and guidance from 2nd and 3rd line support,use tools, replace parts, improve settings, to execute repairs.
Arrange withcustomer machine time window to execute procedure, plan procedure, arrangefor all (possible) parts, tools, equipment and information / knowledge to beavailable at start of procedure, execute procedure, make necessary decisions/ adaptations during procedure to realize optimal results.
5. Training /advice
Explainappropriate actions to users to correct malfunctions, train customers in useand routine maintenance of equipment, recommend changes in user procedureswhen needed.
Install equipmentat customers locations, including equipment with new features, unloadcomponents, inspect for damage, assemble, align and test.
7. Knowledgebuild-up and transfer
Teach others onASML products, new and installed, tools, manuals, ways of working etc., maintainand broaden own knowledge.
Provideappropriate support and assistance to less experienced ASML or localpersonnel as necessary.
Signal possibleimprovements in manuals / procedures and ways of working, analyzeapplicability, accuracy and adherence to design specifications, recommenddesign changes or substitution of materials when appropriate.
10.Coordination and customer interaction
Plan andcoordinate the activities of employees in the team, including clientpersonnel, deal with customer on multiple levels in all situations.
11. Scheduledservice activities
Execute regularmaintenance and implement upgrades and FCO’s.
30% Domestic travel to the other site to support maintenance, installation
Education and experience
Bachelor degree in the relevantmajor
•Good verbal and written Englishrequired
•Basic Japanese speaking capabilityrequired
-Preferablyexperience with Semiconductor tool/equipment or complex mechatronics systems(Aerospace, Robotics, Factory Automation, Actuators, Motion control or industrieswith related technologies)
-Minimum2 years experience as service maintenance engineer for electrical/mechanicalproducts/machine/process.
-Candidatewho studied in Electrical or mechanical faculty and have enthusiasm to beengineer may be considered even if s/he does not have experience as engineerabove.
Self-motivated and flexibility
Pragmatic attitude, motivated, pro-active, self-driven and flexible
High sense of responsibility and devotion
Good team player who is committed to the success of ASML
Strong analytical ability and focus on problem solving
Off line analysis capability
Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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