CS - HMI Application Engineer - Linkou

Customer support

Other technical job categories

In a nutshell


Linkou, Taiwan


Customer support

Work Experience

3-7 years

Job Category

Other technical job categories



Job ID: J-00270411-272

Introduction to the job

Hermes Microvision Inc. (HMI), an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.

Support customer routinecases and projects of e-beam defect inspection and metrology at customersites. The holder of this position reports to the 1st line APPS leader andprovides indirect and direct support to customers, and direct escalation andcompetency support to operations.

Role and responsibilities

Provide technical support / recipesetup at customer sites.
Troubleshoots recipe / equipmentproblems.
Complete on-site diagnostics andservice calls.
Responds to emergency service calls asrequired.
Instructs customer operatingtechnicians on system operation and maintenance.
Helpthe sales department with customers needing help or advice in applyingthe company’s products.

Education and experience

Masters Degree.

Engineers with greater than 2years’ experience in a CS support department for high tech products.
Engineers with at least 1 yearsof semiconductor industry experience preferred.
Engineers with metrology relate experience is preferred.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Must take ownership for solving issuesand ensures escalations take place.
Take proactive action for prevention orrepeating error.
Capable of resolving most issueswithout assistance & highly independent in a shift position.
Ability to make decisions in thepriority of problem solving.
Work unsupervised and be responsiblefor projects, track equipment performance and prepare technical reports.
Take initiative and ownership toincrease skill and knowledge level in team.
Document knowledge systematically andin an accessible way.
Previous experience mentoring new hireengineers & helping integrate from a technical and proceduralperspective.
Clear and effective communicationskills required.
Proficient in MS Office (MS Word,Excel, PowerPoint).
Ability to thrive in a very dynamic andhigh pace environment.
Multi-task team player with goodability to work under different working environment pressures.
Excellent customer interface skills isrequired.
Open for cultural differences and ableto work with a site of different cultures and WOW.
Motivated, pro-active, self-driven, andflexible.
Strong customer focus.
Verbaland written language skills in English.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
While performing the duties of thisjob, the employee routinely is required to sit; walk; talk; hear; usehands to keyboard, finger, handle, and feel; stoop, kneel, crouch,twist, reach, and stretch.
The employee is occasionally requiredto move around the campus.
Job duties are often performed inconfined areas in a clean room environment.
May require travel dependent on companyneeds.
Can work under deadlines.
Must be able to read and interpret data,information, and documents.
Can observe and respond to people andsituations and interact with others encountered in the course of work.
Can learn and apply new information orskills.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Learn more about this job

About the team
About the location