Customer Supply Chain Sr. Specialist EXE

Customer support

Logistics & supply chain management

In a nutshell


Hillsboro - OR, US


Customer support

Work Experience

3-7 years

Job Category

Logistics & supply chain management



Job ID: J-00271139-549

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Lead the supply-chain activities for upgrades, installations and relocation events in the region by being an integral part ofthe engineering and technical cross-functional project team. Gather ASML and the customer requirements to ensure that the high-tech machine modules, tools, parts and materials, meet required specifications, first time quality and are delivered on-time to the customer site.In between events, identify supply chain gaps, lead development of performance indicators, initiate and drive continuous improvement projects to optimize supply chain KPI’s.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

  • Communicate in a matrixed organization, proactively identify supply gaps, develop an action plan to mitigate gap.
  • Identify the need to escalate and follow escalation path in a timely manner.
  • Decipher demand and determine best viable options to meet needs in a supply constrained environment.
  • Creative real-time problem solving under extreme pressure and urgent timeline.
  • Ability to complete a root cause analysis to develop a systemic solutions.
  • Analyze, global supply forecast against local customer Demand & Supply planning to ensure on-time and complete material-availability at customer site.
  • Ability to follow and implement standard processes but adapt as the business environment changes.
  • Collaborate with the supply chain site lead to adapt to customer and site specific needs.
  • Influence change to the supply planning for your customer site when the demand analysis doesn’t align with global supply projections.
  • Drive competence and standardization within the Customer Supply Chain roadmap for EXE installs and upgrades.
  • Partner with the key stakeholders, project leaders, engineering and account teams, and central teams to influence the action and results required.
  • Develop operational plan supporting the event in the field, i.e. material demand & supply, people and resources, local constraints and infrastructure.
  • Execute plan while closely monitoring, evaluating and reporting performance KPI’s to stakeholders.
  • Identify, initiate and collaborate to drive improvements.
  • Work closely with 3PL, dock coordinators, and the In-Fab Logistics team to manage all material-flows to, from and inside the customer factory.


  • Hillsboro office: ASML USA, Inc., 7451 NW Evergreen Parkway, Hillsboro.
  • In this position is reporting to the CSCM West Regional Manager, located in Hillsboro office.
  • Travel possible (Domestic/International) 10-20%.
  • Initial onboarding training may require more travel than normal.

Education and experience

  • Minimum Bachelor’s Degree (e.g. Industrial Engineering & Management Science, Business Administration, Supply chain or Engineering) required, preferable Master Degree or equivalent experience.
  • Minimum of 6 years relevant experience in a large international company (industry), Supply Chain, Engineering, Operations or Procurement background preferred.
  • Knowledge of business complexity, supply chain and/or relevant industry.
  • Experience monitoring a schedule of daily activities, performing risk assessments, creating/generating reports to present to stakeholders.
  • A strategic thinker with strong interpersonal and communication skills, decision making skills, change management skills, people management skills and project management skills.
  • Proven track record on (continuous) improvement projects.
  • Knowledgeable in Materials Requirement Planning (MRP)Experienced in SAP, highly proficient in Excel, PowerPoint, and other MS applications.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Analytical and able to organize and prioritize workload.
  • Leadership skills, drive for results, act under high pressure.
  • Result oriented, convincing, pro-active and “can do” mentality.
  • Cultural awareness and dexterity- ASML and our customers are multi-cultural.
  • Very ambitious talent with a proven track record relevant for this position.
  • Pragmatic/hands-on mentality.
  • Ability to maintain composure and perform under intense pressure and short timelines.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Resourceful- understanding problems before seeking solutions.
  • Adaptable and flexible when dealing with ambiguous situations.
  • Demonstrate open, clear, concise and excellent professional communication in English.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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