Customer Supply Chain Data Analyst

Introduction

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

Job Mission

You will provide transparency and insight in supply chain costs & performance in order for others to take actions to stay within norm. You will work closely with our world-wide local logistics teams, customer support, and sales to develop improvement initiatives to ensure cost & performance and margin targets are met. Develop and execute the right analysis on global & regional level that will facilitate field material availability delivered to the field warehouses with the right performance and at agreed cost based on date. Work with the stakeholders both in the regions as in Veldhoven (headquarters) to drive performance and work together on projects with a continuous improvement basis.

Job description

• Measure and report Customer Supply Chain Costs & performance
• Ensure data accuracy and consistency of Business Line reports
• Generate and effectively communicate fact based insights and improvement updates
• Initiate improvement actions to ensure performance & costs targets are being met
• Generate structural improvement ideas w.r.t. reports & analysis and implement
• Connect the dots between the various projects to identify synergies and/or conflicts
• First level of analysis to provide new data insights
• Enhancement on current tools / reports
• Continuous improvement: participate/lead in projects driving costs and material performance improvements

Education

• Relevant master degree (e.g. supply chain or engineering)

Experience:

• > 2-5 years of relevant experience in a large international company, ideally supply chain, engineering, operations or procurement background
• Knowledge of business complexity, supply chain and/or relevant industry

Personal skills:

• Strong interpersonal, communication and decision making skills
• Service oriented & problem solving mindset
• Ability to transform data into information
• Strong analytical capabilities
• Can do mentality
• Service oriented mindset

Other information:

• Provide a motivation letter with your application