Cymer - Service Event Planner - Hsinchu

Introduction to the job

As the Service Event Planner you will create planned service events to maintain and upgrade customers lasers in Taiwan and Singapore.You will be responsible for ensuring the scope of work, parts availability and event timing align to result in seamless and well executed scanner laser service events.

Role and responsibilities

The Service Event Planner will create, manage and close all service events. This planner will work with local Field Service Engineers, Marketing, Reliability, Spares Inventory Planning and local Logistics Teams to develop tactical plans to ensure parts are available to meet customer need by dates.

Execution of Synchronized Preventative Maintenance planning in Demantra:Including utilizing the planning tool data to create and service events, review weekly the schedule and status and maintain the planning with the mostly likely service date.
Determine the scope of work and which parts need to be replaced working closely with the field service engineer.
Provide post-event review with respect to customer satisfaction, event quality and cost.
Summarize and communicate to San Diego management any parts shortage and provide clear ultimate need dates.
Manage the implementation of new products to meet implementation strategy timeline and objectives. Ensure that parts orders and usage is aligned with factory allocation timelines to ensure events opened have parts on-hand for execution.
Evaluate and solution slow moving and excess inventory.
Monitor Cymer Korea Manufacturing output and minimize logistics costs between San Diego and Korea allocations.
Other duties as assigned
Job description subject to change at any time

Education and experience

Bachelor’s degree in engineering or business with 5+ years of relevant work experience.

Minimum qualifications – the hired candidate must possess all of the minimum qualifications to be initially considered for the position including:
3+ years of experience in semiconductor fabrication
Ability to work independently and within a cross functional team of engineers, account managers, logistics and the customer representatives

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Able to operate with autonomy to ensure SEP Planning goals, guidelines and systems are in place to support execution of Cymer’s SPM service program.
Ability to differentiate between “wants” and “needs” and challenge with data.
Proficient use of all Microsoft Office suite programs
ERP planning – Oracle preferred
Demantra knowledge preferred
Past experience with field service or production planning preferred
Language: Mandarin and English

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Occasionally lift and/or move up to 20 pounds.
May require travel domestic and/or international dependent on business needs – less than 10%.

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