Cymer Field Service Engineer - based in Milan

Introduction to the job

The Cymer Field Service Engineer provides onsite field service support mainly through the performance of installations and deinstallations, upgrades, repairs, and maintenance of complex capital laser equipment and systems. As a Field Service Engineer you troubleshoot either to resolve issues directly or through referring advanced issues to technical support resources. You act as a customer service advocate, instructing customers in the operation and maintenance of the system.

Role and responsibilities

As a Cymer Field Service Engineer, you:

• Analyze, diagnose, and troubleshoot Cymer equipment problems via telephone or at customer site.
• Perform installation, repair, retrofits, upgrade and preventive maintenance on Cymer equipment installed at customer sites.
• Regularly provide assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
• Maintain and manage an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
• Assist customers in the receipt, installation, and testing of company equipment.
• Conduct equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
• Provide service education to customer’s service and operations staff.
• Ensure that parts are available and as specified for service requirements.
• Maintain appropriate tools are on hand and as required.
• Travel as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

Education and experience

• Bachelor’s degree with a technical emphasis (Electronics, Optics, Mechatronics, Physics);
• Strong competence with the various tools, procedures, programming languages used to accomplish the job;
• Minimum of two years’ experience is preferred, of which a minimum of one years’ experience [TW1] in optics, laser, and/or semiconductor manufacturing equipment;
• Advanced technical knowledge of electronics;
• Experience performing multiple on-site installations;
• Requires experience using software packages related to computer networking, as well as Oracle;
• You are able to work in the Cleanroom.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Excellent written and verbal communications skills in English and Italian
• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
• Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.);
• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building
• Ability to facilitate resolution of technical challenges
• Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required
• Ability to read and analyze opto-mechanical and electronic schematics

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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