req6815

Field Service Engineer (Lehi, Utah)

Customer Support

Electrical engineering

Electrical engineering

Other technical job categories

In a nutshell

Location

Lehi - UT, US

Team

Customer Support

Experience

3-7 years

Degree

Associate

Job Category

Electrical engineering, Electrical engineering, Other technical job categories

Travel

30%

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within pre-defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Developing professional expertise, applies standard company policies and procedures to resolve a variety of issues. Has mastered many of the basic job duties.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- May provide service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education

Requires an Associate’s Degree with a technical emphasis and a minimum of two (2) years of field service engineering experience, a Bachelor’s Degree in a technical field with one (1) year of field service engineering experience in optics, laser, and/or semiconductor manufacturing equipment preferred or Military background.

Experience

- General proficiency with tools, systems, and procedures required to accomplish the job.May need to consult with higher level staff members on some technical issues.
- Laser and vacuum experience preferred.
- Has led one installation or significantly contributed to the successful installation of products at multiple sites.
- Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet
- Protocol and Computer Networking.
- Excellent written and verbal communications skills.
- Ability to use MS Word, Excel, Powerpoint, and electronic e-mail systems
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- Ability to collect, translate, and analyze data
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
- Intermediate level of technical knowledge of electronics.
- Ability to facilitate resolution of technical challenges.
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
- For regions - oral and written English language skills preferred.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within pre-defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Developing professional expertise, applies standard company policies and procedures to resolve a variety of issues. Has mastered many of the basic job duties.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- May provide service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education

Requires an Associate’s Degree with a technical emphasis and a minimum of two (2) years of field service engineering experience, a Bachelor’s Degree in a technical field with one (1) year of field service engineering experience in optics, laser, and/or semiconductor manufacturing equipment preferred or Military background.

Experience

- General proficiency with tools, systems, and procedures required to accomplish the job.May need to consult with higher level staff members on some technical issues.
- Laser and vacuum experience preferred.
- Has led one installation or significantly contributed to the successful installation of products at multiple sites.
- Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet
- Protocol and Computer Networking.
- Excellent written and verbal communications skills.
- Ability to use MS Word, Excel, Powerpoint, and electronic e-mail systems
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- Ability to collect, translate, and analyze data
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
- Intermediate level of technical knowledge of electronics.
- Ability to facilitate resolution of technical challenges.
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
- For regions - oral and written English language skills preferred.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer