Customer Supply Chain - Sr. Site Lead

Logistics & Supply Chain Management

Logistics & Supply Chain Management

In a nutshell


Hillsboro - OR, US


Logistics & Supply Chain Management


8+ years



Job Category

Logistics & Supply Chain Management


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

A challenging planner position for academic professionals with experience in supply chain management. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability against agreed costs at customer site? If this is the case – please reach out so that we can meet and further discuss this opportunity. To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness. Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories. The holder of this position reports to the US West Team lead Sustaining located in the Hillsboro office. Strong interfaces with other CSCM departments, ASML Factories, Central Planning, Field offices and Customer Service departments will be required. ASML has an industry-leading supply-chain management organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM (GLS) plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM (GLS) must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base. With over 400 highly educated and motivated people, SCM (GLS) has been awarded the best logistic company of the Netherlands award in 2013.

Job Description

The Customer Supply Chain Planner 3 position will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy.

1. Escalations / Process Control:
Respond to and process incoming emergency parts orders from various US locals.Enter and execute administrative controls in the SAP system.Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled.Monitor and follow up with daily escalations through technical support.

2. Planning and Field Support:
Main contact for the local CS Service organization. Assist in the replenishment and allocation of parts throughout the US. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements.Optimize spare part and tool planning mechanism in the US, completing analysis on all platforms. Monitor critical parts and ensure effective coverage.Manage complex upgrades for the local field office in conjunction with VHV SCM, CS and 3PL supplier in regards to delivery schedules and planning. Provide back up support for all US Field location offices.

3. Performance Management:
Ensure DTWP and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders.Align with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status.Improve cooperation between local and central logistics covering volume and NPI’s.

4. Customer Intimacy:
Improve customer intimacy within the local organization.Understand CS local operations and work in conjunction to improve.Meet with and provide complex reports to the external customer.


-5-10 years of relevant field experience in a complex customer oriented (logistics) environment (minimum Bachelor degree in Business Engineering or Supply Chain, preferable master degree).
-Knowledge of business complexity, supply chain and/or relevant industry.
-Analytical and able to organize and prioritize workload(should be in personal skills).
-Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects.
-Know how about Materials Requirement Planning (MRP).

Personal skills

-Excellent social and communication (both written and verbal) skills.
-Service minded and customer dedicated.
-Strong data analysis and problem solving abilities.
-Team player with a pro-active attitude, flexible and highly committed.
-Advanced competencies in Microsoft Excel and PowerPoint.
-Able to handle and work under extreme pressures and timelines.
-Knowledge of ASML logistics procedures is preferred.
-Remain flexible in providing after hours support, as needed.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer.