Customer Support Competence Engineer EUV
In a nutshell
ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven in the Netherlands with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations and supporting the customers in the use of these systems in their production process. CS Central enables effective support of the customer by providing technical knowledge and process support to the field offices.
The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. As an expert in you competence, you will function as the technical interface between CS Local organizations and ASML Headquarters.
In this role you will be responsible for the completeness and the quality of all knowledge, tools and spare parts (=Service Mix) that are required to diagnose, repair and recover ASML systems installed in a customer fab.
You combine in-depth subsystem knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will interface with the Development & Engineering, Manufacturing and Supply Chain sectors. Your awareness of the environment in which your field service colleagues perform maintenance, enables you to identify and solve gaps in our service mix and to deliver end-user feedback in improvement projects in Veldhoven.
A role as Competence Engineer (software) at ASML consists of a diversity of tasks and responsibilities:
–Perform analysis of structural issues of the systems at our customers.
–Identify structural improvements to the design of ASML products and estimate their impact on CS operation
–Identify structural improvements to the Service Mix and implement them globally in CS
–Handshake and validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for Fab Teams to be able to execute maintenance independently of external support.
–Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
–Facilitate and maintain a global competency network.
Body and Defectivity is a broad competency, interfacing with all complex modules of the ASML equipment. This to ensure that all our subsystems work together on nanometer accuracy during wafer exposures.
Bachelor or Master degree in technical science (Mechanical Engineering, Physics, Mechatronics, Electronics, Chemistry, Process technology, etc.) or equivalent experience is desired.
Preferably 3 years or more work experience in an engineering or customer support role. Knowledge of ASML equipment on a specialized technical level is a pre.
-Pro-active attitude and taking initiative;
-Flexible but result driven;
-Team player with excellent communication skills in a multicultural work environment.
-Excellent verbal and writing skills in English.
-Ability to travel up to 15% of the time.
Context of the position
Keywords: Analytical, Technical specialist, networker, communication, result driven, international.