req9633

CS - Field Application Engineer - Hsinchu

Customer Support

Physics

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer Support

Experience

3-7 years

Degree

Master

Job Category

Physics

Travel

10%

Introduction

Application engineer plays a unique role as technology enabler to support our customer continuously development in lithography of semiconductor industry.

Job Mission

Application engineer supports ASML product in 3 phases:
•Business development: translate customer requirement into potential business development
•New product introduction: new platform insertion in customer R&D / Pilot Fab
•High volume manufacturing: sustain installed base machine for on product performance issues

Job Description

• Help new product business development include bridging D&E idea and customer requirement/demand.
• Familiar with semiconductor litho-process, optical & metrology mechanism, able to do on product troubleshooting under time pressure
• Able to understand customer’s needs and clearly describe the issues that customer is facing to internal stakeholders
• Act as the owner of customer requests and follow through. (customer interfacing, data collection, 1st hand analysis, etc)
• Escalate/Communicate the issues to ASML experts in headquarter when needed without losing the ownership. Drive for progress and containment/solution
• Able work and coordinate across departments to ensure smooth troubleshooting process
• Able to present and report clearly during internal and external meetings.

Education

Master of Optical engineering, Material science, Mechanical engineering

Experience

3 - 5 years in semiconductor industry, optical engineering

Personal skills

•Excellent English presentation and communication skills to interface internal (business development managers, project leaders, management) and external customers (mainly execution and mid to high management level).
•Troubleshooting skill, basic project management
•Basic programming skill (Matlab) will be plus

Context of the position

This position is based in Hsinchu, working together with leading edge semiconductor customer. To fulfill customer’s needs, Application engineer always looking for potential improvement beyond current machine spec with supporting from different department (D&E/marketing/equipment engineering). Application engineer is creating RequisitionLocal by integration of multiple professional area.

Other information

High quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.