CS - EUV Senior Competency Engineer - Tainan

Customer support

Mechanical engineering

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

10%

Published: 14 days ago Job ID: J-00258538-175

Introduction to the job

As a SE(Service Engineer) Competency Engineer is responsible for driving EUV machine structural issues(material technical driving, tooling design, HW issue, machine structural improvement actions) improvements. The major capability you needed are technical skill with sharply knowledge, project driving skill, multiple communication skill and ensure proper feedback, follow-up and closure of escalation accountability.

Role and responsibilities

EUV SE competency engineer is responsible for leading EUV structural issue improvements by issue intake and solution roll out. The major job is to identify problem from structure issue list or escalated from CS team to engage and align with stakeholders(DnE, GSC, TSE…) for improvement process. And, review the structural issue content, provide continuous improvement proposal and contribute on machine availability improvement.

You will provide support to your counterpart (CS/DnE/GSC) through planning activities to improve structural issues, and provide follow-up on the deployment activities.
1.You need to co-work with local CS team to address EUV structural issue.
2.You need to drive EUV structural issue resolution plan and solution roadmap.
3.You need to drive structural issue reduction with clear goal and planning.
4.You need to support critical issue recovery and deliver knowledge accordingly

Education and experience

Bachelor or Master degree in a technical degree (Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable)

At least 2 years of experience within ASML customer service or engineering position.
Troubleshooting concept experience > 1year.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Business English both spoken and written is required.
Prominent communication skill to bridge local team toward GSC, DnE
Able to lead discussion logically and narrow down problem effectively.
Capability to identify the stakeholders in the complex working environment.
High awareness to the life cycle of escalation to drive escalation promptly.
Stress resistant and strong leadership to difficult tasks..
Crisp communicator at all levels (operational – executive).
Flexibility for oversea and domestic travelling based on requirement.
Open for cultural differences.
Motivated, pro-active, self-driven and flexible.
Good documentation skills.
Multitasker with the ability to work in different and priority.
Good team player who is committed to the success of ASML.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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