CS - EXE HiNA System Lead - Hsinchu

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Work Experience

3-7 years

Job Category

Mechanical engineering

Travel

10%

Published: 30+ days ago Job ID: J-00264699-517

Introduction to the job

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS NPI EUV. The CS NPI EUV team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites.

•The Customer Support Organization is responsible for the qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

•The System leader need to engage with internal/external customer to have smooth operation/execution

•The System Leader will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.

•The System leader must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.

Role and responsibilities

System leader will support planning manager to execute daily fab operation, and co-work with project team, planning team, CSCM, account team and tech support team to ensure the execution quality of machine schedule down and un-schedule down activities. Interface with customer to align expectation and priority. Your main responsibilities: •Identify and justify resource claims and recruit the right team members. •Set challenging targets and execute performance reviews. •Continuously mentor your team to success, improve underperformance and develop talents. •Coach and develop your team into fully operational engineers. •Prioritize and allocate team members to activities. •Drive continuous improvement in processes and way of working. •Create and execute department strategy on how to improve company processes. •Coordinating among customer, CSCM and planning team to secure progress of fab activities. •Interface with customer for planning, execution, and issues discussion.

Education and experience

BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields

•Engineers/Supervisors with greater than 3 years’ experience in a CS support department for high tech products. •Engineers with at least 2 years of ASML micro-lithography system experience with some supervisory and project coordination experience is preferred. •Direct customer interfacing experience. •Be able to influence with and without power. •Ability to thrive in a very dynamic and high pace environment. •Open for cultural differences and able to work with a site of different cultures and WOW. •Motivated, pro-active, self-driven, and flexible. •Good coordination, communication and customer skills. •Good documentation skills. •Multi-task team player with good ability to work under different working environment pressures. •Good team player and committed to the success of ASML. •Verbal and written language skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Shapes the needs of the customer to achieve 95% availability goal.

• Structurally approaches a problem in terms of “What” and “How” and with what resources.

• Take ownership for consequences of chosen priorities.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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