CS - HMI NPI Project Leader - Hsinchu

Customer support

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In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Work Experience

3-7 years

Job Category

Other job categories

Travel

10%

Published: 30+ days ago Job ID: J-00260582-547

Introduction to the job

Do you excel in managing and motivating others in technical challenging and complex projects? Do you enjoy networking and sharing your vision on how to continually improve our systems? Do you get a ‘kick’ out of making others successful? If so, a career as ASML Project Leader in Customer Support awaits you.

Your ultimate mission as a Customer Support Project Leader is to prevent ASML CS engineers from flying out to customer sites across the globe and drive local self-sufficiency to sustain local CS operational tasks. You will approach this mission from three directions: firstly, by ensuring meticulous pre-shipment preparation of all new systems and products. Secondly, by ensuring that the several hundred local ASML Engineers are fully trained and motivated. And thirdly, by ensuring that all possible design improvements identified in the field are accurately fed back to the Development and Engineering (D&E) organization. This will help realize more reliable and serviceable designs. It is, of course, an almost impossible mission (to ultimately make it unnecessary to fly out engineers to customer sites), but it is one that we think may appeal to your sense of adventure.

Role and responsibilities

As a CSPL you will prepare the field for a smooth introduction of some of the most complex machines ever built – the latest e-beam systems and products from ASML-HMI. But of course you won’t be alone, you will develop and grow with a project team of up to 10 project leaders and start up engineers allocating in the worldwide ASML offices. You will also have local ASML engineering support in all world regions and access to knowledge about the latest ASML technologies. Your activities can broadly be divided into two types: pro-active preparation of the field before the roll-out of new systems, and re-active trouble-shooting after. And, because we will expect you to feedback your knowledge of how our systems perform in the field, you will be the link between real-life in the field and our Design and Engineering activities.

The on-time delivery of the required spare parts and tools (up to 1000s), procedures (up to 100s), training and diagnostics, required to support the system
Drive a large D&E (Development and Engineering) organization (10 to 30 separate projects per new product) towards a reliable and serviceable system design
Develop and roll out the means & methods for rapid diagnosis and repair of system problems
Build and train a global CS organization consisting of 100s of BSc engineers
Feedback knowledge to D&E to ensure system design improvement
Manage the Reliability, Down Time Reduction and Preventive Maintenance improvement programs within CS
Manage complete roll-out plan.

Education and experience

Master’s degree (or Bachelor + relevant experience) in physics, electronics or mechanical engineering.

Extensive project management experience (3-5 years) in a high-tech equipment industry. Preferably experience in the area of reliability engineering and service execution/engineering.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

The ability to influence without power
Structured, complete and multicultural communication
Capable of conceiving and maintaining ‘global’ overview
Expert planning capabilities.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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