CS Service Coordinator

Customer support

Other technical job categories

In a nutshell

Location

Dresden, Germany

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Published: 11 days ago Job ID: J-00262459-990

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Role and responsibilities

Key responsibilities:

  • Support the business operations of customer support, enabling the front of office engineering services to run smoothly.
  • An ownership to ensure our administration processes, not only meet the time and quality requirements, but to identify improvement opportunities and drive the implementation of same to continually evolve the office operation processes and efficiency.

Service Coordination:

  • Business process support for service operations
  • Responsibilities for Service Orders administration to support financial closure and service part configuration administration, in line with our internal business and financial deadlines
  • Management of suppliers, PO generation and invoicing accuracy and processing. Ensuring the efficient financial administration of the service operations and its suppliers.
  • Proactively support the line management team with reports/information that enable them drive performance to support Service Order administration

Management Assistant:

  • Assistant to line management team, in terms of business operations.
  • Support new entrants onboarding
  • Proactively promote ideas that support improved experiences for the team, both in terms of efficiency, environment as well as wellbeing.

Education and experience

  • Administration or Business operations certification or equivalent experience.
  • Highly proficient in the MS Office suite of applications
  • SAP experience would be an advantage, although training will be provided
  • Experience working in a technical / service business environment an advantage
  • Skilled at building clear and concise processes and procedures to support the office administration support activities
  • Strong interpersonal skills enabling a wide encompassing connection to the personal in a medium scale organization, as well as connecting with key personnel in our HQ in Veldhoven

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Ability to read and interpret data, information, and documents.
  • Strong customer focus and commitment through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identify bottlenecks, drive improvements and know how/when to escalate to secure support as and when needed.
  • Work according to a set of procedures within the provided timelines.
  • Enjoy working as part of a team and providing actionable information to support business decisions.
  • Enjoy work with a regular routine and cadence, but with a variety of subject matter.
  • Comfortable communicating across cultures and geographies to drive for the needs of the local office.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other Information:

  • Occasionally lift and/or move things up to 10kg.
  • Will require some travel for Training and induction, and then may require a low level of travel flexibility dependent on business needs going forward
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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