CS Service Coordinator

Introduction to the job

Take the responsibility to support & improve the internal process for CS Business and CS engineers, for one of the CS accounts.

Role and responsibilities

• ServiceManagement System (SMS) Call Handling support; monitoring all serviceorder from opening till closing including backend process in the Finance
• Billablelabor / part management; all billable labor / material process, priceadjustment, quotation, return part handing, etc till billing process inthe Finance
• Useracceptance test (UAT) and Project item to be implemented in SAP production(SAP PRD)
• Dataanalysis and report
• Openservice order report; manage all open service orders (OSO) for timelyclosing, daily follow up and weekly / monthly report on aged items
• Billablelabor / Part report; report on billable labor / material status forrevenue and pending items with action plans
• LocalSolving rate; monthly report on the local solving rate
• SAPauthority management for CS engineers
• SAPdata management on part / price information
• Functionlocation management for relocation / installation
• InstallBase list management

Education and experience

• Bachelor's Degree in finance, accounting, business administration or other relevant majors
• Experience in supporting department background more than 2 years is preferred

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Experience on SAP / MS Office preferred
• Good verbal and written language skills in English
• Self-motivated and flexibility
• Good coordination skills and interpersonal skills
• Pro-active, self-initiative and self-driven for planning, preparation and execution
• Good internal and customer communication skills
• Good team player and wider angle of view
• Critical thinking and business acumen
• Data analysis and reporting skill to find out the area to focus (preferred)
  

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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