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Customer Support Engineer - based in Qiryat Gat, Israel

Customer Support

In a nutshell

Location

Kiryat-Gat, Israel

Team

Customer Support

Work experience

2-3 years

Educational background

Mechanical Engineering, Electrical Engineering, Mechatronics

Travel

75%

Workplace type

On-Site

Fulltime/parttime

Full time

Job ID: req48667

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have multiple office locations around the world. 
For our Customer Support (CS) operations  we are looking for Customer Service Engineers, based in our Qiryat Gat office in Israel.
The Customer Support Organization is responsible for the installation, qualification, repair, maintenance and continuous improvement of the ASML systems at customer sites. If you enjoy working closely with customers providing on-site technical expertise in the field then you’ll find a challenging opportunity at ASML Israel.

Context of the position

In preparation for expanding our Israel service operations we are looking to increase our service support capacity. Pending on your experience and background, extensive travel for training purposes (international training program) maybe required for the first year. After the training program the position requires the ability to support "shift based working schedules" including weekend / nights support - in which case applicable shift allowances and overtime allowances apply.

  • The Customer Support Engineer (CSE), an ambassador for ASML, is the first line of support for the repair, troubleshooting, analysis and maintenance of the ASML Systems;

  • The CSE will interface with the customers, peers, local technical support and staff management to assure timely and accurate support;

  • The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer;

  • Your primary role will be to support our local customer based in Qiryat Gat , Israel

  • However, travel flexibility is also a requirement as the role may involve training or some support internationally. 

Role and responsibilities

  • Analyzes, diagnoses and troubleshoots ASML advanced manufacturing equipment issues at customer site;

  • Performs installation, repair, retrofits, upgrades and preventive maintenance on ASML equipment installed at customer sites;

  • Ensures that parts are available and as specified for service requirements;

  • Proactively participate in the ASML Israel Continuous Improvement Program, identifying and delivering on improvement projects/initiatives that support our local Maintenance program and demonstrate our value add to our customer.
     

Education and experience

  • Bachelor degree in Mechatronics, Electrical or Mechanical Engineering.

  • 0-3 years work experience;

  • Experience with both Electrical and Mechanical engineering (Mechatronics);

  • Hands-on experience with hardware (e.g. maintenance and repair);

  • Experience or knowledge of semiconductor manufacturing process is an advantage, but not essential.
     

Skills

  • Fluent communication skills in Hebrew & English:

  • Is a strong team player;

  • Strong logical thinking, problem solving skills, attention to details and a quality mindset;

  • A 'can do' / 'will do' attitude is sought to enable us to proactively maintain and improve customers systems in the field;

  • Strong personal organizational skills and enjoys working in a challenging and dynamic work environment;

  • Good flexibility and strong ownership.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Are you interested; please submit your resume in English

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

EOE AA M/F/Veteran/Disability

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