Excellence in technical education

Customer support

Other technical job categories

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Work Experience

3-7 years

Job Category

Other technical job categories, Other job categories

Travel

10%

Published: 16 days ago Job ID: req58681

Introduction to the job

After one of ASML’s extreme ultraviolet (EUV) lithography systems is shipped to a customer, the real magic begins for our people working in Customer Support. Thousands of dedicated engineers across the globe support our clients on and off-site 24/7 – and Central Services is essential to making this happen, helping deliver great service through a range of crucial support roles.


As part of the Customer Support Global Training Center (GTC), you play a key role in the technical education of our (CS and customer) engineers. To deliver great service that enhances our customers’ performance, our CS Engineers need to be trained in the latest technologies and software. With your passion for knowledge and education, you develop technical trainings and lead global learning projects that keep our engineers at the cutting edge of technology. Do you want to put your excitement for learning into practice in a dynamic and international organization that leads the entire semiconductor industry, using nanometer precision to create world-changing technology?

Role and responsibilities

The Global Training Center team offers several great job opportunities to suit your ambitions and experiences. When applying, please mention your preferred role in your motivation letter.

  • Technical Learning Developer

As Technical Learning Developer, you analyze the learning needs of our field engineers and develop appropriate training solutions and materials. Working with different departments in the company, you develop training content for new products and deliver hands-on and classroom training at our Veldhoven headquarters.

  • Training Center Manager

As Training Center Manager, you ensure that our customer support organization and customers receive sufficient and high-quality training. You manage a team of trainer instructors and developers and work with internal and external stakeholders, such as ASML customers and training suppliers. You monitor and manage your financial budget and ensure cost-efficient operation. Depending on where you are working, you may also be responsible for the daily operations of a facility, training hardware and maintenance. You contribute to the creation and execution of development activities and to the training delivery roadmap.

  • Training Center Project Lead

As Training Center Project Lead, you own and manage projects related to Customer Support’s learning and knowledge management. Project management is executed in the context of a target to increase the worldwide training capability. Your work supports this goal while connecting facilities with the training curriculum, hardware development and installation workstreams. You may also develop product training roadmaps and preparation of training delivery. All project leads regularly report to management on training status, issues and proposed solution directions.

  • Knowledge Management (KM) Architect

As a KM Architect, you define and guard the Knowledge Management architecture and its usage in close collaboration with the CS Business Architect, the CS Infrastructure team and IT. You work closely with other Customer Support Architects, IT and Development & Engineering (D&E) on improving the CS KM infrastructure to ensure every CS employee has access to the information/knowledge they need to execute their tasks.

Who are you?

You are an experienced engineer who’s enthusiastic to share your knowledge with others. You may already have experience as a technical teacher or trainer and are ready for a new challenge in the high-tech sector. As a member of the Global Training Center, you need the following experiences and skills:

  • A Bachelor’s or Master’s degree in a technical or educational subject

  • Over five years’ experience in a teaching/learning environment

  • Strong communication skills in English (spoken and written)

  • Experience with stakeholder management

  • A hands-on mentality

What do we offer?

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

What's next?

Interested in joining the Customer Support Global Training Center? Apply now by uploading your CV and motivation letter, mentioning your area of specialization. We’ll link your profile to the most suitable Training Center position at ASML and contact you to discuss the next step. In the meantime, learn more about ASML below:

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