Field Service Engineer

Customer support

In a nutshell

Location

Austin - TX, US

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Published: 5 days ago Job ID: J-00247734-836

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

In the Cymer Light Source (CLS) division in San Diego, we design and manufacture Deep Ultraviolet (DUV) lasers, used directly in the chipmaking process. Far from a basic “consumer” laser, these machines are complex, powerful, and flexible. The lasers we make require: durable and high-speed precise motion-controlled optics to maintain wavelength to femtometer accuracy under high laser powers; advanced materials to endure the harsh Fluorine-rich environments and high powers; clever mechanical designs to allow high performance and fit all the parts within a confined space, but still allow easy manufacturing and servicing.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

  • Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
  • Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
  • Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
  • Assists customers in the receipt, installation, and testing of company equipment.
  • Customer support advocate, guiding customers in operation and maintenance of the system.
  • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
  • May provide service education to customer’s service and operations staff.
  • Ensures that parts are available and as specified for service requirements.
  • Maintains appropriate tools are on hand and as required.
  • Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
  • Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
  • Uses company technical documentation and provides feedback for improvement.
  • Performs other duties as assigned.

Education and experience

  • Minimum High School diploma. Associates Degree or higher preferred (in a technical field), similar military experience, or equivalent experience.
  • Minimum of three (3) years of field service engineering experience required or relevant work related experience is required.
  • Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
  • Laser and vacuum experience preferred.
  • Has led one installation or significantly contributed to the successful installation of products at multiple sites.
  • Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
  • Ability to collect, translate, and analyze data.
  • Basic level of technical knowledge of electronic test equipment.
  • Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
  • Ability to facilitate resolution of technical challenges.
  • Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
  • Ability to read and analyze opto-mechanical and electronic schematics.
  • Protocol, and Computer Networking preferred.
  • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
  • Excellent written and verbal communications skills.
  • Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.
  • For regions- oral and written English language skills preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • This is a compressed work week schedule, 6a-6pm(3-4-4-3) with potential for non-standard shift hours based on customer contract requirements.
  • Must be able to work after shift hours with minimal notice.
  • After hours pager support including weekends will be required on a scheduled basis.

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.


Learn more about this job

About the team
About the location