Global Support Center Engineer TB

Customer support

Physics

Mechatronics

Electrical engineering

In a nutshell

Location

San Diego - CA, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Physics, Mechatronics, Electrical engineering

Published: 14 days ago Job ID: J-00248288-442

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Do you like reverse engineering things in order to understand how something is designed? Does higher the level of complexity of a design entice you to reverse engineer it that much more? If you’re ready to jump from the designing side of things over to the side of gaining understanding of how an existing assembly or system is designed, GSC (Global Support Center) at ASML should be your next stop in your career path.

ASML designs one of the most complex machines in the world involving electronics, mechatronics, stage controls, system environment control and system specific application software with sensors being in the middle of it all. As a GSC engineer, you will troubleshoot to understand what could be causing a stage that moves at 4G or greater to be mispositioned by a few microns or whether it’s the EUV light, imaging optics, micron size particles that is preventing single nanometer features to be misshapen or mispositioned on a microchip die. All of this is also diagnosed with an understanding of how systems behave contained in a vacuum.

We are looking for talented individuals to help ASML resolve a range of issues which are encountered on customer machines all over the world and help our customers achieve high volume manufacturing. GSC needs engineers with sound understanding of concepts of electrical, mechanical, fluid, servo and/or software engineering just to name a few disciplines. You will work in a dynamic environment where clear communication with external departments is essential. You will expand your network into a diverse mix of nationalities and cultures. You will be part of a cohesive greater team where clear messaging towards the customer is essential. If all of this excites you, you should pursue a position in our team.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

The ASML CS (Customer Support) organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers' sites and is responsible for the necessary transfer of know-how to the customer. Downtime of these systems is very expensive for our customers. To minimize those costs, the CS organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 24/7 support provided by teams located worldwide. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future. Local CS branches (Field Support) perform these tasks at the customers within their specific region. GSC is responsible for providing technical support to the local CS branches in order to maximize ASML tool performance. The holder of this position reports to the Group Leader Global Support Center North America.

  • A role as GSC engineer in the ASML CS organization consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging.
  • NPI (New Product Introduction) preparation:
  • During the NPI phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You will travel onsite during introduction phase support by delivering knowledge/escalation handling to the local organization.
  • Technical problem solving within competency:
  • Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. On-site support is often required to solve the problem at the customer.
  • Another important task of a GSC engineer is to manage the (technical) escalation, secure that the right data is available and provide routine updates to management and stakeholders. Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future.

Education and experience

  • Master’s or Bachelor’s Degree in technical science (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience.
  • 4+ years working experience is required for this vacancy.

Hands-on knowledge and experience with:

  • MATLAB.
  • Python.
  • Viewing electrical layout and wiring diagrams.
  • SAP.

Soft skill requirements:

  • Strong communicator in English (both oral and written).
  • Strong analytic capability and a pro-active initiating attitude.
  • Flexible in working hours, travel and work environments.
  • Independent.
  • Team worker, good social skills, customer-oriented.
  • Able to plan and set priorities.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Strong communicator in English (both oral and written).
  • Strong analytic capability and a pro-active initiating attitude.
  • Flexible in working hours, travel and work environments.
  • Independent.
  • Team worker, good social skills, customer-oriented.
  • Able to plan and set priorities.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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