CS Technical Support Engineer

Customer support

In a nutshell


Beijing, China


Customer support

Work Experience

2-3 years

Educational Background

Other technical backgrounds



Remote Work


Time Type

Full time

Job ID: J-00229512

Job Description

  • Responsible for all YieldStar related issues that escalated from 1st line teams over the country
  • Develops and implements solutions to technical problems escalated from local sited CS team or by customers. 
  • Generate plans, which include actions/experimentation and testing plans to guide the internal/external customers in resolving machine and or process issues.
  • Performs data analysis of systems to resolve problems and/or to improve system performance.
  • Provide on-site support when needed, for technical explanation or hands-on actions.
  • Escalates problems to Global Support Centre and Design Department in case of necessary.
  • Conducts training and/or knowledge-transfer for local sited service engineers and customers as required. 
  • Provides feedback to factory highlighting defects in machines.
  • Provides support to Applications and technical sales personnel as required.
  • Ensure proper written and oral communications occur with all affected parties. Prepare and make presentations as required.

Job Requirement

  • Requires engineering degree (EE) or equivalent experience.
  • Preference will be given to experience in the semiconductor industry and/or lithography equipment or process
  • Effective interpersonal skills and the ability to direct activities of others to accomplish goals.
  • Ability to draw conclusions from written or computer generated reports, ability to analyze data or report information, conduct research, search for solutions to problems, and create methodologies to reach objectives.
  • Flexible attitude with respect to off hour support, travel and overtime.


Preferably with Masters degree in any of the following fields (Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline) or Bachelor degree plus at least 1 year equivalent work experience.


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