Customer Support Engineer

Job Description:

• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Recommend design changes or substitution of materials when appropriate.
• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. 
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
• Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
• Can work flexibly, can accept overtime working.
• Have initiative to communicate with colleagues and learn from them.
• Can accept manager/leader’s arrangement based on company business needs.

Educational Level:

• Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.  
• Knowledge of safety procedures required.   
• Sufficient oral and written English level.

Personal Skills:

• Offline analysis capability 
• Analysis techniques and tools
• Analyzing capability
• Open-minded and communication skills
• Passionate and willing to learn.